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Bilingual (Spanish and English) Guest Experience Specialist at VIO Med Spa
, Virginia, United States -
Full Time

Start Date

Immediate

Expiry Date

19 May, 26

Salary

25.0

Posted On

18 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Bilingual, Guest Greeting, Check-in, Check-out, Scheduling, Communication, Administrative Services, Sales Support, Brand Representation

Industry

Medical Practices

Description
Description Responsibilities: - Greet and welcome guests in a friendly and professional manner - Check-in and check-out guests efficiently and accurately Position Title: Guest Experience Specialist Department: Spa Operations Reports to: Spa Manager Position Summary (Purpose): The Guest Experience Specialist is responsible for ensuring that the guest has an exceptional experience from the moment they call on the phone or walk through the door. They are responsible for ensuring all guests are scheduled accurately and receive their services in a timely and professional manner. The Guest Experience Specialist must embody V/O’s core values and reflect them through their interactions and behaviors. Guest Experience Specialists must continually work to meet Guest expectations by responding to Guest questions and inquiries, managing the Guest intake process, ensuring a clean and organized work space, providing excellent communication and administrative services, supporting the sales process, and representing the V/O Med Spa brand at the highest level.
Responsibilities
The Guest Experience Specialist is responsible for ensuring guests have an exceptional experience from initial contact, managing accurate scheduling, and ensuring timely and professional service delivery. This includes responding to inquiries, managing intake, maintaining a clean workspace, and supporting sales while representing the brand.