JOB DESCRIPTION

At Frontline Group, we are looking for compassionate and dedicated Customer Service Representatives to join our team for a temporary assignment. In this role, you’ll be the first point of contact for individuals experiencing homelessness, providing emergency shelter support and coordinating critical resources. Your professionalism, empathy, and ability to stay calm under pressure will make a real difference.

QUALIFICATIONS

• Previous call center and customer service experience.
• Skilled at handling high call volumes and multitasking.
• Prior remote work experience preferred.
• Basic technical support experience.
• Tech-savvy with the ability to toggle across multiple systems.
• Strong communication skills; Bilingual (English/Spanish)
• Must be fluent in reading, writing, and speaking Spanish.
• Comfortable working in emotionally charged situations.
• Must have open availability, including weekends.
• Attendance is critical: 100% required during orientation and training.

DESCRIPTION

As an agent, you will:

• Answer incoming calls and provide safe, supportive shelter referrals.
• Coordinate in real time with rideshares, motels, and shelters.
• Handle sensitive situations with professionalism, empathy, and accuracy.
• 24/7 availability is a must.

You’ll be part of a team that ensures individuals in crisis are connected to shelter and resources when they need them most. This is demanding work, but deeply rewarding.

JOB REQUIREMENTS

• Ability to train on weekdays, during daytime hours (approx. 8:00 a.m.–3:30 p.m. PST).
• Must maintain open availability to work shifts within company operating hours.
• A quiet, secure home workspace is required. Agents must work in a distraction-free environment with a locking door to prevent background noise (no interruptions from kids, pets, traffic, or household sounds).

ABOUT US

Frontline Group is a W2 employer that does not hire independent contractors

Please refer the Job description for details