Keeper is hiring a driven Bilingual (Spanish/English) Systems Support Engineer to join our B2B EMEA support team. Qualified candidates must permanently reside in Ireland. This is a hybrid position for those living within a commutable distance to our Cork, Ireland office, or fully remote for those living outside a commutable distance.
Keeper’s cybersecurity software is trusted by millions of people and thousands of organisations, globally. Keeper is published in 21 languages and is sold in over 120 countries. Join one of the fastest growing cybersecurity companies and gain valuable skills while providing complex technical support and resolution analysis.

REQUIREMENTS

• 5+ years’ experience in IT management and System Administration
• Full fluency in Spanish and English
• Hands on experience with Mac OSX, Windows & Linux administration and troubleshooting
• Experience working with Single Sign On (SSO) environments
• Advanced knowledge in Firewalls, AD environments, DNS Servers, Authentication protocols, LDAP
• Excellent command of Linux Shell and PowerShell
• In depth knowledge of prem/cloud/hybrid environments
• Bilingual fluency, ability to write, read, and speak both English and Spanish

PREFERRED REQUIREMENTS

• Bachelor’s Degree or equivalent experience
• Ability to adapt, overcome objections, and learn complex solutions
• Excellent time management and communication skills
• Working knowledge of Python

• Provide exceptional customer service while responding to phone, e-mail and online requests for technical support
• Represent the customer to ensure serviceability and product quality issues are being tracked, prioritized, resolved, and incorporated into the product release cycle
• Assist customers in the installation and deployment of Keeper’s software products
• Track and monitor all support cases to ensure timely resolution and follow-up
• Clearly identify, document, and find solutions for customer issues and product problems
• Escalate critical customer situations to the appropriate level of management and engineering expertise
• Communicate technical issues and solutions to the engineering, QA, sales, and support teams as well as to the customer base