Start Date
Immediate
Expiry Date
30 Oct, 25
Salary
40000.0
Posted On
30 Jul, 25
Experience
0 year(s) or above
Remote Job
Yes
Telecommute
Yes
Sponsor Visa
No
Skills
Good communication skills
Industry
Outsourcing/Offshoring
BILINGUAL SUPPORT SPECIALIST (FR/EN)
Contract: 12-month fixed-term
Start Date: August 25, 2025
Working Schedule:
WHO WE ARE
At Certn, we’re revolutionizing background screening with The World’s Easiest Background Check—fast, global, and powered by tech. We’re not about outdated processes and red tape. We’re about innovation, speed, and impact.
If you’re looking for a place where ownership, collaboration, and creativity thrive, this is it.
WHO ARE CERTONIANS?
We’re soccer players, DIY creators, spicy food lovers, karaoke superstars, wine connoisseurs, and so much more! We are a team of 400+ people currently living the dream at Certn and we’re looking for more team members to level us up. If you’re excited about working with a group that values accountability, working collaboratively across time zones, being inclusive of different perspectives, and approaching problems with compassion and empathy – we want to hear from you!
THE GIG:
We’re looking for a Bilingual Support Specialist (FR/EN) reporting directly to our Customer Support Team Lead. Your primary responsibility will be to resolve product or service issues efficiently and effectively through various communication channels while adhering to our quality assurance standards. You’ll be responsible for providing assistance through our SaaS system to ensure users can thoroughly issue, access and complete background checks. The role requires a holistic response to helping people that delivers the highest level of customer service and creates raving fans.
Success in this role hinges on your ability to thrive in ambiguity and swiftly adapt to change, while maintaining exceptional customer service standards across diverse channels. As a self-starter, you’ll navigate challenges independently, ensuring seamless support experiences for our users.
WHY YOU SHOULD BE EXCITED:
At Certn, our mission is clear: we’re committed to creating an exceptional workplace that meets your needs and career aspirations. To achieve this, we’re continually seeking your input, exploring industry best practices, and introducing innovative initiatives and improvements in our work environment. Our aim is for each of us to finish every day with a sense of pride in being part of the Certn story!
Some of the benefits you can expect at Certn are…
Certn takes pride in being an advocate for equal opportunities in the workplace. Our commitment is reflected in how we’re creating a workplace that’s respectful, inclusive, and free from barriers — a place where each member of our team can achieve their full potential. We firmly believe that the strength of our company is rooted in diversity, and we encourage every individual to bring their authentic selves to work. We extend a warm welcome to all qualified candidates and hope that you’ll consider Certn as your preferred employer, where you can thrive and contribute to our collective success.
If you have a disability that requires accommodation during any stage of our recruitment process, please let us know how we can best assist you.
Just so you know…the selected candidate will be required to complete a background check. This means you’ll get to see first hand what we do (and trust us, we do it REALLY well)!
A LITTLE BIT MORE ABOUT US
This is a global support role, supporting clients and applicants with their background screening needs in the United Kingdom, North America and Asia-Pacific. Together, we are diversifying our offerings and are bringing AI driven background checks into the UK!
Certn is a growing global technology company that is looking to reinvent the way organizations build Trust in People with technology and AI-backed background checks. Having recently been named one of Canada’s Companies-to-Watch in Deloitte’s Technology Fast 50 Awards, we are becoming one of the fastest-growing start-ups.
Just so you know… The selected candidate will be required to complete a background check. This means you will get to see first hand what we do (and trust us, we do it REALLY well)!
Certn takes pride in being an advocate for equal opportunities in the workplace. Our commitment is reflected in how we’re creating a workplace that’s respectful, inclusive, and free from barriers—a place where each member of our team can achieve their full potential. We firmly believe that the strength of our company is rooted in diversity, and we encourage every individual to bring their authentic selves to work. We extend a warm welcome to all qualified candidates and hope that you’ll consider Certn as your preferred employer, where you can thrive and contribute to our collective success.
If you have a disability that requires accommodation during any stage of our recruitment process, please let us know how we can best assist you.
Compensation Range: CA$40K - CA$50
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