Bilingual Team Lead, Commercial Servicing (Borrower Services) at CMLS Financial

Vancouver, British Columbia, Canada -

Full Time

Start Date

Immediate

Expiry Date

10 Aug, 26

Salary

80000.0

Posted On

12 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Team Leadership, Commercial Mortgage Operations, Performance Management, Loan Lifecycle Management, Risk Mitigation, Stakeholder Management, Process Innovation, Advanced Excel, Bilingualism (English/French), Credit Decision Making, Forensic Problem-Solving, Technical Coaching

Industry

Financial Services

Description

Who Are We? At CMLS Financial, we strike a unique balance: the financial strength of a 50-year industry leader with the energy of a dynamic, fast-paced firm. Growth & Exposure: With over $46 billion in assets under administration, our "booming" business means you gain high-level exposure and real opportunities for career advancement. Supportive Culture: We are professional yet enjoyable. We provide a challenging environment supported by a team that wants you to succeed. National Reach: Work with Canada’s most prominent banks, investment managers, and pension funds from a platform with offices coast to coast. CMLS Financial is looking for a Team Lead to steer our Borrower Services team through the "back-office" complexities of a $46B portfolio. This is a role for a seasoned mortgage professional who enjoys the challenge of forensic problem-solving and has a passion for mentoring the next generation of lending experts. Where You’ll Make An Impact: Champion Team Growth: Lead and mentor a dedicated team of 4, providing the technical coaching and performance management needed to transform high-potential talent into seasoned experts. Orchestrate the Loan Lifecycle: Oversee the operational integrity of a $46B commercial portfolio, managing everything from post-funding setup and complex ad-hoc requests to final loan payouts. Solve the "Unsolvable": Act as the go-to expert for customized deal structures and exceptions, using critical thinking to balance borrower needs with risk mitigation. Master the Stakeholder Experience: Serve as the senior escalation point for brokers and investors, translating intricate financial calculations into clear, actionable solutions. Drive Process Innovation: Lead the charge on departmental projects to ensure our technology matches our gold-standard service. Optimize Daily Operations: Expertly balance workloads and servicing queues, ensuring the team remains agile and accurate in a high-volume, ever-evolving environment. What We Value: Two (2) years of experience in mortgage operations, with a strong preference for experience in commercial mortgage products. One (1) year of experience leading teams and believe the best results come from a team that feels empowered, well-trained, and mentored. You don't just flag a problem; you stay with it until the numbers balance and the stakeholders have the answers they need. A proactive, self-driven approach. You take full accountability for managing projects from inception to completion, ensuring every deadline is met without sacrificing quality. You excel at making high-stakes credit decisions and handling escalations efficiently, never letting a busy pipeline compromise your clarity or judgment. You can leverage Excel to pull apart complex calculations and work backwards to find the source of an issue Proficiency in English and French (verbal and written). Supporting Your Life at CMLS: Health & Wellness: Comprehensive insurance (Drug, Vision, Dental) & Health and Wellness Spending Accounts. Mental Support: 24/7 unlimited access to telemedicine, EAP, and mental health services for you and your family. Time Off: 4 weeks paid vacation, 8 personal/sick days and all statutory holidays. Future Planning: RRSP Matching Program to help you build long-term wealth. Family Support: Robust Maternity and Parental Leave Top-Up programs. Professional Growth: Education reimbursement, mentoring, and continuous training. Equal Opportunity Employer CMLS Financial is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We welcomed applications from all qualified candidates, including Indigenous peoples (First Nations, Inuit, and Métis), persons with disabilities, women, and members of visible minorities and LGBTQ2+ communities. Disability-related accommodations are available on request for candidates taking part in all aspects of the selection process. Ready to Join Us? We value your interest in CMLS Financial. We review applications immediately and will continue until the position is filled. While we thank all applicants for their time, please note that we will only contact those selected for an interview. #cmlsposition

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Responsibilities

Lead and mentor a team of four to manage the operational integrity of a $46B commercial mortgage portfolio. Act as the senior escalation point for stakeholders and drive departmental process improvements and technology updates.