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Bilingual Team Lead Customer Service (Temp to Perm) at Vertical Staffing Resources
Dorval, QC, Canada -
Full Time

Start Date

Immediate

Expiry Date

19 Oct, 25

Salary

24.0

Posted On

20 Jul, 25

Experience

1 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Customer Service

Industry

Outsourcing/Offshoring

Description
Responsibilities
  • Lead, coach and support a team of Customer Service Representatives to meet and exceed performance targets.
  • Monitor daily operations, queue volumes, and service levels to ensure timely and accurate customer interactions.
  • Respond to customer inquiries across all communication channels (phone, email, chat), as needed.
  • Act as the point of escalation for complex or sensitive customer issues.
  • Provide regular feedback, coaching and performance evaluations to team members.
  • Develop training materials and conduct onboarding for new team members.
  • Identify process gaps and collaborate with management to implement improvements