Job Title: Tech Support Analyst II
Employment Type: Full-Time
Location: Montréal, QC
Schedule: 35 hours/week, Monday to Thursday
Compensation: Up to $35/hr.

REQUIREMENTS

• Fluent in French (spoken and written)
• Valid driver’s license and access to a personal vehicle (for on-the-road support)
• High School Diploma or GED required
• 2–4 years of hands-on technical experience with laptops, desktops, and software installation
• 1–2 years of experience in a break/fix environment
• Familiarity with standard IT concepts, practices, and procedures
• Strong troubleshooting, problem-solving, and communication skills
• Ability to work independently with limited supervision
• Must be physically able to lift and move heavy IT equipment

ABOUT THE ROLE

We are looking for a dedicated Tech Support Analyst II to join our Montréal team. In this role, you will provide deskside and field technical support, ensuring the effective installation, configuration, troubleshooting, and maintenance of desktops, laptops, and related hardware/software. This hands-on position involves assisting end users both in-office and on the road, delivering high-quality technical support and customer service.

KEY RESPONSIBILITIES

• Supervise the installation and configuration of computer equipment and components
• Test, image, configure, and clean desktops, laptops, monitors, printers, and other peripherals
• Maintain, analyze, and troubleshoot hardware and software issues
• Provide technical support to end users via telephone and in person
• Assist technicians with large IMACs (Install, Move, Add, Change)
• Ensure timely follow-up on tickets requiring additional work or escalation
• Backup, transfer, and secure end-user data as required
• Collaborate with coworkers to resolve technical issues and execute established processes
• Assist in developing and documenting improvements to existing processes
• Palletize, move, and lift heavy IT equipment when necessary