JOB OVERVIEW

New career opportunity for a Bilingual Customer Service & Technical Support Representative with growing manufacturer in Richmond Hill, ON. Full time, permanent position. Salary 50K with full benefits, free parking. Monday - Friday (hours 9.00 am - 5.00 pm) This is an In Office position at the Richmond Hill location.

QUALIFICATIONS

• Post-secondary education (College diploma or University degree)
• Must be fluent in both English and French
• A background in Physics, Engineering or related discipline is an asset
• A minimum of 2 years experience in Customer Service or Technical Support
• Excellent computer literacy in MS Office Suite including PowerPoint and Excel, and ability to readily learn new systems
• Demonstrated strength in time management and organizational skills with the ability to multi-task in a fast-paced work environment with minimal supervision
• Strong sense of professionalism and diplomacy with demonstrated ability to establish and maintain relationships with internal and external business partners
• Highly motivated, detail-oriented, and eager to learn
• Please note this is an entry-level position.
  Job Types: Full-time, Permanent
  Pay: $50,000.00 per year

Benefits:

• Dental care
• Disability insurance
• Extended health care
• On-site parking
• Paid time off
• Vision care

Experience:

• Bilingual customer service with hardware/ technical support: 2 years (required)

Language:

• French (required)

Work Location: In perso

• Answer customer enquiries by phone, e-mail, and within the service desk ticketing system
• Provide problem-solving and trouble-shooting solutions to end-user clients
• Interact with all levels of the organization, both internal/external clients, and act as the primary contact for all administrative needs, requests and inquiries
• Cross-coordinate office processes with sales and accounting staff to see customer requests to completion
• Conduct and assist in daily office routines to support warehouse function and the follow of product shipment
• Provide administrative support for various Institutional Distribution VPs and their management team(s)
• Participate in the development and implementation of special projects as assigned