ABOUT US

M3-Tech is a Fintech, proud to be part of the M3 Group and serving over 8500+ independent brokers providing $65+ Billion in mortgage origination. With already over 70 M3 Techies already on board and offices in Montréal, Toronto and Vancouver, we believe in combining creativity and new technologies to deliver innovative solutions to our industry. We are focused on making our mark by providing the best mortgage experience for mortgage borrowers, brokers and lenders.

ABOUT THE ROLE

The incumbent will contribute to our organizations success by bringing their exceptional customer centric experience, love for advancing technology and the ability to help promote products and services to existing, new or potential customers.

THE DUTIES

· Inbound calls and emails to deliver customer intelligence.
· Provide excellent customer service on all calls.
· Become an expert with the company technology programs.
· Take appropriate action to efficiently resolves issues.
· Receive and incorporate feedback to improve personal and business performance.
· Connect and build rapport with existing and new customers and their changing needs.
· Efficiently enter data into company software program.
· Logging items and issues into a ticketing system.
· Handled call in a timely and professional manner and in accordance with company policies and procedures.
· Provide email support to the customers for setting up email accounts, setup forwarding, password reset and troubleshooting emails accounts.
· Support Customers using Mail gun Relay service which provides real time email tracking, email analytics, Logs to diagnose the delivery failure and email address validation to improve Brokers mailing list.