Bilingual Technical Support Representative at Strive Recruitment
Burlington, ON, Canada -
Full Time


Start Date

Immediate

Expiry Date

18 Sep, 25

Salary

24.0

Posted On

19 Jun, 25

Experience

1 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Excel, Microsoft Office, English, Customer Service Skills, Computer Skills, Small Engines, Outlook

Industry

Outsourcing/Offshoring

Description

ABOUT US

STRIVE is a specialist recruitment firm offering proactive recruitment solutions in Accounting & Finance, Corporate Administration, and Manufacturing Operations. STRIVE supports various clients from small to medium-sized enterprises to Fortune 500 organizations for their permanent, contract, and temporary recruitment needs.

REQUIREMENTS

  • Bilingual proficiency in French and English (spoken and written)
  • Minimum of 1 year of call center or Customer Service experience
  • Knowledge of small engines or related troubleshooting (an asset)
  • Strong computer skills, including Microsoft Office (Word, Excel, Outlook)
  • Excellent communication, problem-solving, and customer service skills
  • Flexibility to work in a rotating schedule (weekday shifts and remote weekends)

How To Apply:

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Responsibilities

THE ROLE

Our client is seeking a Bilingual Technical Support Specialist (French/English) to join their team in a fully remote capacity. In this role, you will provide exceptional technical support to customers, ensuring a positive and efficient experience while utilizing your strong bilingual communication skills. The ideal candidate is customer-focused, tech-savvy, and experienced in troubleshooting (knowledge of small engines is an asset).
This is a day shift role, working Monday to Friday, 8:30 AM to 5:00 PM, with the flexibility to work alternating weekends remotely. With structured training, long-term growth potential, and an excellent benefits package upon permanent hire, this is an exciting opportunity to build your career in a dynamic and supportive environment.
If you’re bilingual, detail-oriented, and passionate about solving problems, we’d love to hear from you!

RESPONSIBILITIES

  • Diagnose and resolve technical issues reported by customers
  • Provide clear step-by-step guidance in both French and English
  • Collaborate with technical teams to solve complex problems
  • Maintain accurate documentation of issues and solutions to build a knowledge base
  • Deliver excellent customer service via phone, email, and live chat
  • Stay updated on product advancements and industry trends
  • Participate in improving support processes by identifying recurring issues
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