A global OEM of agricultural, construction, and compact equipment in the GTA is hiring a Bilingual Technical Support Specialist fluent in French. You will provide advanced technical support to dealers and internal teams. Apply today to join a leading manufacturer in the equipment industry!

REQUIREMENTS:

• College diploma or certified technician, with experience in construction, heavy equipment, agricultural, or compact equipment service.
• Fluent in French written and spoken.
• Strong knowledge and hands-on experience with hydraulic, electrical, engine, and transmission systems.
• Excellent communication, customer service, and time management skills.
• Proficient with MS Office and Lotus Notes.
• Able to work independently and as part of a team.

• Willingness to travel as required.

  PJ1 Compensation:

• $105,000 annual base salary

• 15% annual performance bonus.
• 100% employer-paid benefits package.
• 7% employer-matched pension plan.
• 3 weeks’ vacation plus 7 personal/sick days.

Shifts:

• Provide dealers, customers, and internal staff with technical support for hydraulic and electrical systems, gas and diesel engines, and transmission systems.
• Assist dealer technicians and field staff via phone, email, online platforms, and training seminars.
• Maintain and update dealer and internal databases with the latest factory and vendor technical information.
• Issue service bulletins, field campaigns, technical tips, and service reports.
• Support warranty claim processing from submission to resolution.
• Track and document product concerns, maintaining technical logs and issuing flash reports.
• Inspect recalled equipment or parts and recommend product improvements to engineering and vendors.
• Prepare and deliver technical service training sessions.