DESCRIPTION

The Technology Services Specialist is accountable to providing Level 1 support for internal technology users, ensuring systems and applications are functioning efficiently, and to working collaboratively with the broader support team to ensure all issues are assessed, prioritized and fulfilled within established service level agreements.
The Services Specialist supports continuous improvement of the Technology Services function through process development, and program delivery, with the goal of improving and delivering an exceptional employee experience.

WHY JOIN?

When you’re a part of Securian Canada, you’re a member of an agile and innovative, high-performing, bright-thinking, make-things-happen culture – so that together, we can discover the art of possible.
At our company, we see your potential on day one and challenge you to grow your unique strengths as you create a career filled with opportunity, collaboration, and purpose.
You’ll also be part of a team that’s committed to diversity, equity, and inclusion, and who values diverse perspectives, so that you can be the person you want to be – both in, and outside, work.

Securian Canada offers a competitive total rewards program with a variety of perks and benefits, including:

• Flexible work arrangements with monthly financial allocations to support your work-life balance;
• Generous starting paid vacation time, plus additional vacation days for every year of service;
• Paid volunteer day so you can dedicate time to a cause you are passionate about;
• Paid personal and wellness days to support your total wellbeing;
• Educational assistance of up to $3,500 a year (with approval from your manager);
• Flexible health and wellness account (in addition to comprehensive drug and dental coverage) to help pay for a wide range of wellbeing services that are meaningful to you;
• Up to 14% of combined contributions to the RRSP matching program;
• Family-friendly maternity/parental leave and,
• Many, more benefits, perks and programs.

If you have at least 70% of the qualifications we’re looking for, want to work in a fast-growing, leading and progressive company, and feel driven to help Canadians and their families build secure futures – we want to hear from you!
Take the first step in building your future with Securian Canada. Apply now.
Securian Canada is committed to providing a barrier-free work environment and equal access to employment for all qualified applicants. As such, upon request, Securian Canada will work with applicants that require reasonable accommodations during the recruitment process. Please contact careers@securiancanada.ca for accommodation requests. All information shared during any accommodation request process will be stored and used only in a manner that is consistent with applicable laws and Securian Canada/Canadian Premier Life Insurance Company policies.

WHAT WE DO EVERY DAY TO BE OUR VERY BEST

Every day at Securian Canada means a day spent helping Canadians and their families build secure tomorrows. We’re agile and innovative, and we aren’t afraid to challenge and create, or bring diverse perspectives to our work.

• Troubleshoot network issues, isolating and correcting them in a timely fashion.
• Provide technical support to end users.
• Install/upgrade/replace/repair network hardware as required (Servers and workstations).
• Create and maintain network user accounts, shares, and security.
• Keep systems running efficiently.
• Ensure that security best practices are maintained and enforced during all support activities.
• Build and communicate understanding and awareness of process and procedures to end users through one-to-one support and group forums.
• Support and lead user improvements in core business applications and processes (M365, SharePoint, distribution list management).