Bilingual Triage Support RN at CHARTSPAN MEDICAL TECHNOLOGIES INC

, , -

Full Time

Start Date

Immediate

Expiry Date

20 Feb, 26

Salary

65000.0

Posted On

22 Nov, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Bilingual, Telephone Triage, Chronic Care Management, Patient Education, Collaboration, Documentation, Critical Thinking, Communication, Empathy, Computer Skills, Decision Making, On-Call Availability, Evidence-Based Guidelines, Care Coordination, Nurse Urgent Queue Management, Multi-State Licenses, Chronic Condition Knowledge

Industry

Hospitals and Health Care

Description

Job Details Position Type: Full Time Salary Range: $65000.00 - $65000.00 Salary/year Job Shift: Day Description Duties and Responsibilities Triage Services Provides skillful, non-face-to-face telephone triage, care, and planning to Medicare patients who have 2 or more chronic conditions Follow accepted evidence-based guidelines and protocols, and document encounters appropriately in patient charts Collaborate with physicians and healthcare team to optimize care Triage Leads Download notes from Triage Vendor, add to patient charts in CCM, and follow-up with patients/providers Be on-call during assigned Triage Lead shifts during the month to answer questions as needed Nurse Urgent Queue Educates and coaches to find creative ways to assist patients in reaching their health goals Review and complete Nurse Urgent To-Do’s, with a goal to keep the queue below 50 Communicate with patients and providers to assist in answering questions, coordinating care, and services. (examples: schedule appointments, contacting service providers, sending notifications to healthcare providers, calling the patient back to follow up on their recent urgent or emergent medical issue, etc.) Attend meetings as required of the position Other duties as assigned Qualifications Skills and Qualifications Fluent/Bilingual in Spanish Willing and able to work Monday – Friday 8:00 am – 5:00 pm EST Possess a current COMPACT license as an RN Willing to obtain multi-state licenses of ChartSpan footprint Familiar with chronic care conditions and the medications used to treat chronic conditions such as HTN, CHF, COPD, DM, etc. Excellence in following clinical triage protocols and procedures, and documenting accordingly in patient charts Recognize acute onset of symptoms that might require immediate attention Demonstrate sound knowledge, critical thinking skills, and appropriate decision-making skills Demonstrate sensitivity and empathy with patients Demonstrate excellent verbal and written communication skills Possesses excellent computer skills with the ability to multitas,k including navigating and documenting in an EMR while communicating with the patient and using a telephonic platform Willing to work an on-call rotating schedule as needed Successfully pass a background check

Responsibilities

The Bilingual Triage Support RN provides non-face-to-face telephone triage and care planning for Medicare patients with chronic conditions. They collaborate with healthcare teams and manage patient communications to optimize care and assist patients in reaching their health goals.