Job Requisition ID: 11198
Position Status: Temporary Full Time
Position Type: Hybrid
Office Location: Ottawa (ON); Calgary (AB); Halifax (NS); Montreal (QC); Toronto (ON); Vancouver (BC)
Travel Requirement: Limited
Language Designation: Bilingual
Language Skill Levels (Read/Write/Speak): CBC
Security Requirement: Reliability Status
Salary: Our salaries generally range from $ 53332.63 to $ 66665.78 and are based on qualifications and experience.
About CMHC
The work you do and the work we do together matters. We come to work every day with a common purpose: to contribute to a well-functioning housing system.
At CMHC, we hold ourselves accountable for our results and support our colleagues in their achievements. We thrive on collaboration, connecting across CMHC and involving the right people to get our work done. Our leadership style is guided by trust, where our leaders favour an adaptive approach based on the needs of their teams.
Join us and be part of a team that’s committed to making a real difference and be part of something meaningful.
What’s in it for you

We’ve got the purpose, the people and the perks you need for a fulfilling career. Here’s the comprehensive and generous benefits you get when you’re a contract employee:

• Accrued vacation.
• Annual individual performance bonus.
• Group insurance coverage to support your well-being from day one.
• Support towards your personal and professional growth with training, mentorship and more.
• An inclusive workplace culture and environment.
• While positions at CMHC require some in-office presence, alternative work arrangements may be considered for Indigenous candidates.

About the role
Join the Homeowner Underwriting team, in the Underwriter Support Representative position. In this role, you will provide superior quality service through the delivery of consistent and accurate advice to clients and stakeholders using an in-depth knowledge of CMHC’s mortgage insurance products, policies, processes, and guidelines. You will assist in processing applications and support the team with administrative tasks.

WHAT YOU’LL DO:

• Respond to inquiries primarily from incoming telephone calls from various clients and stakeholders on topics such as mortgage insurance products, guidelines, policies and processes.
• Support the underwriting team with administrative tasks.
• Assess needs and offer advice, support and alternative solutions to clients and stakeholders.
• Provide policy interpretation specific to the client’s inquiry.
• Assist stakeholders with submitting mortgage loan insurance applications, including providing solutions to submission errors and processing manual applications.
• Process and make decisions on progress advance requests within risk assessment authorities.
• Request and monitor appraisal requests.
• Ensure service level commitments are met.

We’ve got the purpose, the people and the perks you need for a fulfilling career. Here’s the comprehensive and generous benefits you get when you’re a contract employee:

• Accrued vacation.
• Annual individual performance bonus.
• Group insurance coverage to support your well-being from day one.
• Support towards your personal and professional growth with training, mentorship and more.
• An inclusive workplace culture and environment.
• While positions at CMHC require some in-office presence, alternative work arrangements may be considered for Indigenous candidates