Bilingual Veterinary Customer Service Representative at Maricamp Animal Hospital

Ocala, Florida, United States -

Full Time

Start Date

Immediate

Expiry Date

07 Jun, 26

Salary

20.0

Posted On

09 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Appointment Scheduling, Communication, Sales, Client Relationship Management, Record Keeping, Data Entry, Problem Solving, MS Office Suite Proficiency, Windows Proficiency, Google Suite Proficiency, CRMS Proficiency, Confidentiality, Bilingual English Spanish, Administrative Functions, Financial Planning Assistance

Industry

Veterinary

Description

POSITION SUMMARY The experienced Veterinary Customer Service Receptionist is the initial touchpoint for clients and their role is instrumental in shaping the client’s perception of the brand and is responsible for fostering a positive client experience while driving sales. By embodying Maricamp Animal Hospital’s Core Values, the Customer Service Representative is committed to cultivating an ongoing relationship with the client. They will display a genuine interest in how Maricamp Animal Hospital can help meet and support the well-being of their pets. ABOUT MARICAMP ANIMAL HOSPITAL Our mission is to empower a lifetime of memories, bringing pet health solutions that impact our community. We provide owners with the education they need in order to make a fully informed decision about their pet's health care. We are dedicated to ensuring our patients have the results and success they deserve. Our core values are the backbone of our business and guide our hiring process: we create impact, have discipline, are accountable, in alignment, results-oriented and inspirational. Our team holds tremendous value and an integral part of creating an environment of success and wins from the clients and patients. We help our team members achieve success in their roles and beyond through the development of their personal, professional, and financial goals - making it a top priority to support our team’s development potential. OBJECTIVES Utilize professional and courteous communication techniques when interacting with clients via various channels to provide support, information and education regarding our offered products and services based on the Veterinarian’s recommendations. Maximize sales opportunities by proactively reaching out to clients to schedule appointments, engage with additional services or products, provide detailed information about the benefits of our products or services, and highlight promotions and tools. Nurture the client-business relationship by providing exceptional customer service, demonstrating expertise, and showing genuine care and concern for their pets. Manage the client pipeline by accurately tracking and documenting interactions, identifying client preferences, providing thorough follow-up, and ensuring the client’s needs are met at every stage of the process. Professionally address client questions and complaints, and if needed, forward them to appropriate staff. Expertly obtain and maintain accurate medical records throughout all client interactions. Prepare procedure templates for various health certificates, records, and other pertinent medical files or documentation for patient appointments per company policy. Respond to client requests, emails, and questions in a professional and timely manner while ensuring accurate documentation and record-keeping according to company policy. Assist clients by creating financial plans using all available tools, resources, and promotions according to company policies. Perform administrative functions including but not limited to new client registration and appointment scheduling per company policy while maintaining accuracy in data entry. REQUIRED COMPETENCIES Excellent verbal and written communication skills with a proven ability to navigate relationships with clients, co-workers, and patients. Service-oriented and able to resolve customer grievances, concerns, and questions appropriately. Personable communicator who clearly and persuasively describes products and services to customers to encourage sales transactions. Must be detail-oriented and highly attuned to capturing relevant data in documentation. Strong computer skills and highly proficient in MS Office Suite, Windows, Google Suite; and CRMS Outstanding organization and administrative accountability. Ability to maintain confidentiality with individual interactions with patients Experience successfully maintaining a positive attitude while working in a team environment with competing priorities. Must have the physical and mental capacity to perform in a fast-paced and challenging environment. REQUIRED EDUCATION AND EXPERIENCE 1-2 years experience in Customer Service and appointment scheduling, preferably in healthcare or other related industry Education in Customer Excellence or Customer Service Knowledge of veterinary medicine Bilingual English & Spanish is a plus PHYSICAL REQUIREMENTS Ability to spend prolonged periods of time standing, sitting, or walking Must be able to lift at least 25lbs Travel Required: Up to 15% for Continuing Education & Training Reasonable accommodations may be made to enable individuals with disabilities to perform the essential requirements COMMITMENT TO DIVERSITY As an equal opportunity employer committed to meeting the needs of a multigenerational and multicultural workforce, Maricamp Animal Hospital recognizes that a diverse staff, reflective of our community, is an integral and welcome part of a successful and ethical business. We hire local talent at all levels regardless of race, color, religion, age, national origin, gender, gender identity, sexual orientation or disability, and actively foster inclusion in all forms both within our company and across interactions with clients, candidates and partners. Job Type: Full-time Salary: $16.00 - $20.00 per hour Expected hours: 40 per week Benefits: Tuition Assistance 401(k) with employer match Dental Insurance Employee assistance program In-House Veterinary Care Employee Discount Paid time off Employee Discount Program Professional development assistance Referral program Vision insurance Schedule: Day shift Business Hours: Monday to Friday 8am-6pm and Saturday, 8am-1pm. Work setting: In-person Compensation: $16.00 - $20.00 per hour We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. About Us Maricamp Animal Hospital has made Ocala its home since 2013. We are a full-service small veterinarian who displays an unrivaled commitment to our clients. Our clinic emphasis is on regular preventive healthcare for your pets and we love to educate each client to ensure that their fur babies are healthy for as long as possible. Providing exceptional client service and veterinary health care put Maricamp on the map as the most trusted animal hospital in Ocala. We administrate compassionate care to all pets entrusted to us. Our Mission, Vision & Values Mission Statement We empower a lifetime of memories, bringing pet health solutions that impact our community. Vision Statement We impact 100,000 families through transforming their pets' health and happiness, will create opportunities for 200 employees to live fulfilled and prosperous lives and will generate 100 million in annual revenue. Core Values Impact Clear intention of fulfilling the greater purpose of helping animals and people. Open and honest communication with exceptional customer service will change lives. Discipline Committed to daily learning and growth opportunities while implementing training tools to be the best version of ourselves. No exceptions. Accountability Creating trust with others by being accountable for our actions and increasing self responsibility. Doing the actions and completing cycles are the end result. Alignment Being fully aligned with our mission and vision while setting goals and targets to exceed expected growth personally and professionally. Results Achieving results that are above and beyond what is expected. Our clients will be educated on every product and service that will help their animals live to their greatest potential. Inspiration Contributing to a positive, creative, empowering and inspiring environment. You are here to create a safe and impactful space for not only our clients but also for the team. Join Our Team! Maricamp Animal Hospital is looking for new team members who have a passion for the health and well-being of animals. We care deeply about our staff, our clients, and our services. We believe in making sure that everyone who walks through our doors is treated like family. We offer an exciting and fun atmosphere with plenty of room for growth. We have positions available for those that are just starting out, as well as for those that have experience under their wing. If you have a have a passion for animals we are looking for YOU!

Responsibilities

The representative serves as the initial client touchpoint, responsible for fostering positive experiences, driving sales, and providing professional support, information, and education regarding veterinary products and services based on veterinarian recommendations. Key duties include managing the client pipeline through accurate documentation, addressing complaints, preparing medical records, and assisting with financial plans and administrative tasks like scheduling.