Location: Ottawa, Ontario
Reports to: Coordinator, Youth and Family Counselling Services
Employment Status: Full Time Permanent
Bargaining Unit Status: Included
Annual Salary: $$70,907.20 - $85,155.20
Language requirements: English is essential; French is essential
Bona Fide occupational requirement (BFOR): N/A
Schedule: 40 hours per week, Monday-Friday, 2 evenings per week
Reference Number: 25-116
Closing Date: September 30th, 2025

ABOUT US:

Founded in 1960, the Youth Services Bureau of Ottawa (YSB) is one of the largest and most comprehensive non-profit agencies in Ottawa and a registered charity. It provides mental health services, employment programs, emergency shelter, community, health and housing services, and justice programs to youth in the Ottawa area, serving between 2,500 and 3,000 at‑risk individuals aged 12+ and their families every month. YSB employs 400 caring professionals in a unionized environment in over 21 locations across Ottawa.
Under the general direction of the Director of Mental health Services and the immediate supervision of a Coordinator of Youth and Family Counselling Services (YFCS), the Bilingual Youth and Family Counsellor is responsible for the provision of intake, assessment and counseling services to youth and families per program demand. The work will be conducted in accordance with policies and directives established within the YSB.

ADDITIONAL QUALIFICATIONS:

• Successful applicants will be required to provide a clear Criminal Record Check, Vulnerable Sector Check or Broad Police check obtained within the past six (6) months, as a condition of employment with YSB.
• To confirm language proficiency required for this position, successful candidates may be requested to undergo an oral and written assessment conducted by a third-party provider, arranged by YSB. Candidates must meet the minimum required linguistic profile before their employment start date. Formal education may be considered as sufficient demonstration of language proficiency, but is subject to review
• Valid driver’s license and access to a vehicle

DISCLAIMER:

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be asked to perform other duties as required.

• Adhere to Choice and Partnership Approach (CAPA) system requirements
• Adhere to Feedback Informed Treatment principles and requirements
• Deliver individual, family, group, intensive services to clients of the agency in line with program demands
• Perform case management functions which may include using an integrated plan of care process
• Complete approved screening tool with clients
• Assess client need for and recommend when appropriate additional resources or multi-disciplinary support for client
• Support clients to identify counselling goals & strategies for goal achievement.
• Utilize recognized interventions to support client in the achievement of established goals
• Advocate with and on behalf of client as required
• Attend and participate in individual supervision & peer group supervision
• Participate in training to ensure ongoing development of skills and abilities –
• including YSB required training
• Ensure both electronic and physical client files remain current within established guidelines/policies & procedures.
• Meet standards defined in Youth and Family Counselling Services Procedural Manual/ Policy and Procedures Manual
• Contribute to program and services development and evaluation.
• Ensure timely submission of all administrative work in accordance with YSB practices
• Collaborate and network with community agencies as appropriate and as requested
• Ensure familiarity with all pertinent legislation
• Follow safe work practices as established by the Bureau and the program.