Do you possess strong admin skills you have acquired working for an M&E company or within Facility Management? Do you like planning, arranging and prioritising a wide range of tasks?
We are looking for a Billable works coordinator to join the DfT contract for the duration of a maternity cover: a candidate showing a positive attitude to challenge and who enjoys a busy environment to support the contract in billing chargeable pieces of work.
Owning previous experience or interest in FM and service delivery , you can demonstrate a high level of precision and customer focus.
Due to the nature of the site the successful candidate need to pass a BPSS check prior to starting the role.
The role is based in our new offices near Birmingham International airport and a 5 minute walk from the train station.

WHAT SHOULD BE YOUR SKILLS AND EXPERIENCE TO APPLY?

• Ideally with some Customer service experience, you can demonstrate know-how to respond to and acts on client’s
• You should have high levels of integrity as dealing with sensitive data as well as ability to listen attentively, identifying important information and capture them correctly
• You are a Problem solver and have a Can-do attitude: you haveskills to resolve difficult and complex customer issues and complaints: we would expect you to develop positive relationships with all customers and colleagues, and to actively offer support
• You listen and talk to others to break down barriers and find ways to resolve conflict. You contribute to building an effective and cohesive team by taking ownership for own performance, maintaining a positive attitude, meeting attendance demand and being flexible to meet business need as the need arises.
• You can handle various tasks and prioritise, you know how to work under pressure, always aiming to reach targets and possess some Finance Awareness to understand activities such as raising quotes, purchase orders, looking at invoices; you are Computer literate, notably in MS Office and/or service request software, comfortable using Excel and working using spreadsheets
  Knowledge of FM and alike software packages an advantage; if Maximo, would be a plus.

• Assign billable pieces of works to right contractors or to the Regional team and send relevant info to obtain an estimate
• Raise and submit quotations, answering queries raised by clients
• Raise or revise and submit purchase orders
• Instruct self-delivery job using auto scheduling system
• Update, attach all the required paperwork in order to close and bill in a timely manner
  You will be the preferred point of contact for a Region and will conduct regular calls with Ops team and suppliers to manage the lists of jobs to update. Clients, colleagues and partners can contact you, by email but also by phone, to assist on chases, queries, incidents and complaints that you are to respond to and escalate while keeping customers informed of status and progress.
  You submit quotes, raise Purchase Orders, arrange works, ensure RAMS are reviewed and H&S is prioritised even when reactively arranging “business critical” attendances: you find the best solution while working in fast paced environment.
  You maintain an adequate amount of job opened in your “queue”, managing any backlog, updating relevant party often and adding job log notes to allow accurate reporting, and closing jobs rapidly, attaching completion evidence and all the cost.
  You will also follow right process and liaise with Project department to ensure work requiring CDM are fed via the right process.