REQUIREMENTS:

• Requires a post-secondary diploma/degree from a recognized college/university program in business or general accounting
• Requires a minimum of one (1) year of related experience ideally in a combination of working in accounts receivable, healthcare admissions and customer service in a healthcare business environment.
• Good working knowledge of the complete revenue cycle including billings, receipts and collections.
• Excellent computer skills including good knowledge of MS Word and MS Excel;
• Excellent organization and time management skills; this is required to follow up with patients and their families and to liaise with external agencies in a timely and effective manner to ensure patient billing account information is current and complete;
• Exceptional oral and written communication skills;
• Exceptional customer service skills, interpersonal and teamwork skills and demonstrated experience in dealing with the public in person, by telephone and e-mail in a courteous, pleasant, professional, and effective manner; This is mandatory to work with patients and their families, and to successfully liaise with all external agencies.

PREFERRED REQUIREMENTS:

• Knowledge of the Hospital’s billing protocols, billing systems, Hospital and other agency billings rate schedules, and Hospital collection protocols;
• Experience in Hospital accounts receivable is an asset;
• Knowledge/experience with Meditech, hospital accounting systems or other ERP; accounting applications an asset;
• Medical Terminology is an asset;

CASHIER AND FINANCE SERVICE KIOSK DUTIES

• On a regular rotational basis for one or two days a week, the Billing & Accounts Receivable Service Representative is responsible for performing various cashier and customer service with face to face interactions at the Finance Service Kiosk, located outside of the Financial Services department; in addition, the Billing & Accounts Receivable Service Representative will support the cashier function as required for breaks and other absences, outside of the regular rotation times.
• Responsible for managing billing, Hospital account status and payment queries from patients and their families, visitors, Hospital Admissions and other Hospital Staff that approach the Finance Service Kiosk for help and for managing any telephone call queries directed to the kiosk extension.
• Responsible for processing and receipting payments from patients and visitors made in person, on-line, via telephone and through mail.
• Responsible for recording payments from insurance companies, agencies and other clients billed by the Hospital.
• Responsible for processing payment for Hospital Identification Badge deposits and refunds, and Wellness Centre memberships.
• Responsible for preparing the daily deposit summary, scanning cheques and making manual deposit for Hospital bank account.
• Responsible for reconciling daily float and sales, balancing and reconciling all transactions, and other daily close procedures.
• Responsible for collecting the Finance’s morning rounds throughout the hospital on a daily basis.
• Responsible for maintaining cheque pick up log and distributing cheques designated for pick up.
• Responsible for processing and reconciling payments for Physiotherapy and Maternal Newborn and mailing receipts
• Responsible for assorting and distributing the mail, coding patient account payment, client payment and insurance payment.
• Responsible for reconciling and depositing parking money, recording and managing patient valuables.