POSITION SUMMARY:

Reporting to the Operations Manager, the Billing Administrator is required to process all paperwork related to the operation of the Service Department, in order to produce service invoices on a weekly basis.

QUALIFICATIONS:

• 2+ years’ experience in billing/invoicing or finance/accounting experience.
• Proficiency in MS Word, Excel & Outlook.
• Accurate keyboarding skills including use of numeric keyboard pad with an ability to sustain keyboarding/typing.
• Accountable - Takes ownership of personal workload, manages tasks and sets priorities based on business needs.
• Attention to Detail – Attends to details and pursues quality in the accomplishment of tasks, regardless of the volume of duties encountered.
• Time Management - Balances a myriad of tasks; prioritizes duties as needed.
• Communication - Ability to effectively communicate both verbally and in writing in English.
• Teamwork – Positive self-starter with the ability to work individually as well as part of a team but can also self-manage and work independently.
• Flexible – ability to be agile and change priorities as needed.
• Experience/knowledge of Microsoft products (Word, Excel and Outlook).

• Review services that have been verified as complete by the service team and validate all paperwork and costs are incurred.
• Review technician notations & supporting documents to ensure a clear correlation of events to support billable charges.
• Apply stock (truck) or other misc. charges and/or verify vendor pricing associated with the services.
• Compile all information pertaining to individual service jobs and prepare for billing.
• Submit weekly audit batch for manager approval, then distribute invoices and supporting documents to customers via email, portals or mail.
• Process customer complaints and billing queries.
• Ensure monthly budget #’s are being met.
• Review available billable opportunities with branch administrators and dispatch teams to encourage additional items to flow onto the billing reports.