permanentCompany Overview
Clubwise Software Ltd is a leading provider of integrated club management solutions in the UK and Australia, serving over 1000 customers. Our cloud-based platform combines various services including Direct Debit Collection, Marketing, and Retention Services, delivering significant benefits to the Fitness and Leisure Industry.

SUMMARY

The Billing Administrator plays a crucial role within the ClubWise Payment Operations Team, providing support to the UK Billing Manager in the accurate and timely processing of all billing-related activities. This includes handling Direct Debit collections via BACS and SEPA, managing customer payment queries, and ensuring compliance with industry regulations and standards. The Billing Administrator will be responsible for maintaining the integrity of financial data, completing regular audits, and assisting with system improvements and customer invoicing. This position requires a high level of attention to detail, strong analytical skills, and the ability to manage competing priorities in a fast-paced environment. The role also involves close collaboration with internal teams and external clients to support the continued delivery of high-quality financial services.
This is a fixed term 6 month contract with the possibility to go permanent.

REQUIREMENTS

• Experience in collection of Direct Debit and BACS procedures
• Excellent record-keeping, organizational skills and attention to detail
• Good analytical, numerical reasoning and problem-solving skills
• Ability to work to deadlines with good prioritization and time management skills
• Good communication skills both oral and written
• PC literate with previous administrative experience (especially MS Excel)
• Ability to follow processes and procedures to ensure accuracy
• Ability to work by yourself and as part of a team with minimal supervision
• Excellent data entry skills
• Keep up to date with relevant changes in FCA Compliance - training provided by the company.
• Be competent in mandatory FCA Compliance modules
  Job Types: Full-time, Fixed term contract
  Contract length: 6 months
  Pay: From £26,000.00 per year

Benefits:

• Casual dress
• Company pension
• Free parking
• Health & wellbeing programme
• Life insurance
• On-site parking
• Work from home

Schedule:

• Monday to Friday

Work Location: Hybrid remote in Princes Risborough HP27 0AJ
Reference ID: BillingAd200

As a Billing Administrator:

• You will be responsible for assisting the Billing Manager with the day-to-day customer processing of Direct Debits for customers, ensuring that ADDACS, AUDDIS and ARUDDS and all other scheduled billing-related activities for ClubWise are completed within BACS timeframe. This includes processing indemnity claims and challenging them when required.
• You will be responsible for performing BACS and SEPA Direct Debit collection and related tasks. You will also assist with price increase, data migration and Bulk-Direct Debit transfers as and when required.
• You will be responsible for the reconciliation of all collections, rejections and indemnities for both UK (£) and Ireland (€) Clubs.
• You will regularly perform qualitative and quantitative auditing and exception checks of the system pre and post-billing to ensure data integrity, before and after a billing-related release.
• You will be responsible for being current on the latest Industry and Compliance requirements including FCA mandatory training to assist in the completion of Anti Money Laundering Checks, FCA compliance tasks and BACS requirements.
• You will be responsible for the management of the Payment Team email inbox and any ticket logged internally or externally in accordance with our SLAs and providing input to the Development and Release teams in respect of payment-related system changes.
• You will assist with the accurate invoicing of customers ensuring that checks on new clubs and deactivations are completed.
• You will assist in the process of updating control documents and always adhere to all ClubWise payments processes and procedures.