CANDIDATE PROFILE:

The right person will need notable experience in a similar role/environment with a high aptitude for numbers and problem solving. Ideally, they will also have experience in the Energy or Telecoms sector and will have a good working knowledge of IT systems and software.
This person will be a highly organised and dedicated worker with great problem solving & prioritising skills. Resourceful, results-driven individual with a strong sense of urgency who can build trusted relationships. Competent working on own initiative or as part of a team. Exceptional communication and interpersonal skills with excellent attention to detail will be essential, along with proficiency in Microsoft Office.

ABOUT THE ROLE

As Flogas continues to grow, we’re looking for a Billing Administrator to join our busy and dynamic Energy Billing Team. This is a full-time, permanent position based in a fast-paced environment where accuracy, attention to detail, and teamwork are key to success.
In this role, you will be responsible for ensuring customer billing is processed accurately and efficiently, while also supporting wider operations with data validation, customer updates, and reporting. You’ll work closely with internal teams to identify and resolve billing anomalies, contribute to process improvements, and help ensure a high standard of service to our customers.
This is a great opportunity to build a career in the energy sector with a trusted and growing company.

KEY RESPONSIBILITIES

• Process and complete customer billing runs across residential and commercial energy accounts.
• Validate, investigate, and correct rejected or estimated meter reads to ensure accurate billing.
• Input and verify customer meter readings, including those submitted manually and automatically.
• Manage unpaid direct debit bills and ensure correct processing through the billing system.
• Maintain and update customer pricing information to reflect tariff changes and contractual agreements.
• Support the customer service team by assisting with billing-related queries and investigations.
• Monitor and review daily billing reports to identify anomalies, trends, and potential issues.
• Collaborate with the wider billing and operations team to implement improvements and maintain billing accuracy.
• Participate in ongoing quality checks and data audits to support compliance and efficiency.
• Assist with additional tasks or projects within the department as required.