We are looking for a dynamic individual with exceptional customer service and technical skills. The Billing Administrator is accountable for supporting the Customer Service and Billing departmental functions, including answering customer inquiries, receiving, and collecting data for the purposes billing, and production of timely and accurate customer bills.

REQUIRED SKILLS, QUALIFICATIONS AND EXPERIENCE:

• Grade 12 high school or equivalent
• Minimum of 2 years’ experience in a Billing and/or Customer Service environment
• Experience with billing procedures, schedules, and adjustments would be an asset
• Working knowledge of customer information systems (Northstar) would be an asset
• Strong accounting skills
• Working knowledge of billing and adjustment procedures
• Solid understanding of reading and billing schedule
• Strong decision making and problem-solving skills related to electricity and water consumption to produce accurate billing
• Excellent written and verbal communication skills
• Excellent time management and organization skills
• Strong interpersonal skills and the ability to use tact and discretion when interacting with internal and external customers
• Displays a keen attention to detail and can prioritize accordingly in a demanding and fast-paced environment
• Embraces a culture of innovation and continuous improvement
• Is a fast learner who can adapt to an ever-changing environment
• Is agile, responsive, and displays a sense of urgency
  Job Types: Full-time, Permanent

Benefits:

• Company events
• Company pension
• Dental care
• Extended health care
• On-site gym
• On-site parking
• Paid time off
• Vision care

Work Location: In perso

• Be a Brand ambassador – enable, engage, encourage, and exemplify the behaviours and attitudes of the brand
• Innovate – engage colleagues and find new ways to work and win
• Stay a step ahead – make it a priority to be in-tune with emerging technologies, and industry trends
• Communicate – stay informed of company events, industry news, and advancement in technologies
• Respond to customer inquiries and complaints in person, by phone, and in writing
• Receive, interpret, and summarize customers’ requests (including lawyers) to finalize existing billings
• Review and process customer forms, and requests
• Initiate the process adjustments to customer accounts
• Complete Validation, Estimation, and Editing (VEE) of meter read data and reports (electric and water) in preparation for billing
• Update electric and water readings in Northstar, as required
• Verify, change, and enter water meter information into the Northstar system
• Process regular on-cycle billing and final billing
• Process customer payments
• Administer permits, and schedule disconnections and reconnections
• Administer the collection process for overdue accounts
• Communicate with stakeholders to ensure timely and accurate processing of customer meter to cash transactions
• Other duties as assigned by Supervisor