Responsibilities

Billing and Invoicing

• Prepare, review, and issue customer invoices, billing summaries, and supporting documentation accurately and on time.
• Collect, verify, and organize billing information from Project Managers and internal stakeholders.
• Review billing details for completeness and accuracy before invoices are submitted.
• Maintain accurate billing records to support reporting, audits, internal reviews, and customer inquiries.
• Assist with resolving billing discrepancies by gathering information and working with the appropriate internal teams.

Customer and Internal Support

• Act as a key point of contact for customer billing inquiries.
• Respond to billing questions in a professional, timely, and customer-focused manner.
• Work closely with Project Managers and internal departments to confirm billing details, clarify information, and support accurate invoice processing.
• Provide support related to account inquiries, invoice follow-up, and documentation requests.
• Build positive working relationships with both internal teams and external customers.

Administrative Support

• Maintain organized electronic and physical filing systems for billing and administrative records.
• Prepare reports, correspondence, forms, and other administrative documents as required.
• Perform general administrative duties including data entry, document preparation, scanning, filing, and record maintenance.
• Support business administration, project coordination, and office support activities as assigned.
• Help ensure documentation is complete, accurate, and easily accessible for internal teams.
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