BILLING ANALYST

Location – Kansas City Remote/Hybrid
Travel Required – No
Classification – Non-Exempt
Salary Range - $45,000 - $55,000 + Discretionary Bonus
Leadership Level – GS 3 to GS4
AutoAlert is the original disruptor in the automotive software space. Our Customer Experience Management (CXM) platform is revolutionizing the dealership-customer relationship, creating direct opportunities for meaningful connections and seamless experiences both online and offline.
About AutoAlert
AutoAlert offers a portfolio of innovative solutions that maximize dealership profitability by focusing on customer relationships and creating direct opportunities for meaningful data-driven connections. Founded in 2002, AutoAlert is the leading automotive software and data mining provider, enhancing customer relationships that lead to repeat sales, service, and increased loyalty. AutoAlert’s mission is to empower innovative automotive partnerships to improve data-driven customer experiences. AutoAlert is proud to lead the industry in data security, with independently audited high-level security in place via Soc 2 Type 2 and ISO/IEC 27001:2013 certifications.
Role Description
The Billing Analyst is responsible for all aspects of customer data integrity related to invoicing, customer communications, month-end transactions, account reconciliations and special projects. Success in this role requires strong Excel skills, sharp attention to detail, and a proactive approach to solving problems.

This is a great opportunity for someone looking to grow their career in billing, accounts receivable, or financial operations while working in a collaborative and fast-paced environment. You will be a part of a creative, diverse, collaborative team of hardworking individuals to increase brand favorability, customer engagement and advocacy, and revenue growth.

• Maintains client records related to invoicing and bill payment
• Investigates and responds to billing discrepancies
• Provides excellent customer service to internal and external clients
• Assists with month-end closing duties
• Provides supporting documentation for audits
• Other duties as assigned

YOUR EXPERIENCE AND IMPACT

• High School diploma required, associate’s degree preferred
• 1+ years billing experience preferred
• Strong Excel skills are essential, including experience with pivot tables, lookups, and data reconciliation
• Proficient in data entry and management
• Ability to communicate with account holders in a courteous manner
• Demonstrated ability to work in a team-oriented, collaborative environment
• Experience with NetSuite and Salesforce a plus
• Demonstrated ability to analyze problems/issues, gather data and information, evaluate, and recommend alternative solutions
• Strong verbal and written communication skills
• Detail-oriented, organized, and capable of prioritizing and focusing on responsibilities
• Ability to adapt in a positive manner to changing priorities and to remain calm in fast-paced environment

This position has no direct supervisory responsibilities but works with other team members inside and outside of the department.