QUALIFICATIONS

• Leaving Certificate.
• Third level qualification desirable but not required.
• ECDL or equivalent, with proficiency in MS Excel & Word and other related packages.

EXPERIENCE

• At least 2 year’s previous work experience in a billings or related area.
• Previous hospital experience an advantage.

JOB SPECIFIC COMPETENCIES AND KNOWLEDGE

• Must possess good decision-making ability, and a capacity for problem-solving.
• Demonstrate an affinity for dealing with figures and accounts.
• A high level of patient relation skills.
• Capable of working to financial targets within time frames.
• Demonstrate an aptitude to learn Meditech and supporting IT Systems.
• Capable of communicating effectively and courteously with a wide variety of departments and individuals, including insurance companies/public facilities, hospital consultants, billing agencies, clinical staff and hospital management.
• Strong awareness of the need for confidentiality, discretion, precision, and a methodical approach in all matters.
• Maintain motivation to get things done with attention to detail, within the constraints of a busy department.
• Knowledge of general office business procedures essential.

OVERALL PURPOSE OF JOB

To ensure patient accounts are billed within Beacon Hospital defined protocols in an environment where quality, respect, caring and compassion are central to all our patient dealings and to our business processes.

KEY RESPONSIBILITIES AND DELIVERABLES

• Be knowledgeable of full remit of Patient Accounts processes and their effect hospital-wide.
• Have specific operational knowledge of assigned insurance/public facility billing contract, agreements and responsibilities.
• Be cognisant of responsibility of billing role in affecting hospital cash-flow.
• Follow key processes and procedures in completing billing tasks to quality standards.
• Be competent in the use of the IT structure and processes that support billing.
• Collaborate with team members to facilitate the delivery of efficient and effective billing services to all customers.
• Resolve incoming queries on billing from patients, insurance companies/public facilities, consultants or colleagues in a professional and efficient manner.
• Have sufficient knowledge or access to knowledge to provide correct information with regard to fees, excesses or co-payments on individual policies or individual procedures.
• Be aware of all payment methods available to Beacon Hospital and be knowledgeable in payment collection processes.
• Develop good relationships with Consultants and their external billing agencies.
• Promote and maintain strong relationships with the health insurance companies/public facilities and communicate any issues that may arise.
• Participate in regular checking, review and reconciliation of billing to ensure validity of management reporting of Key Performance Indicators.
• Participate in follow up of aged debt with assigned insurance/public facility as relevant.
• Participate in all audits, service evaluations and process reviews to enhance the delivery of billing service to customers/stakeholders.
• Participate in meetings as requested, and contribute to the on-going development of the department and hospital.
• Create an environment that encourages teamwork, positive attitudes and high morale.
• Participate in other duties that may be assigned due to developing departmental requirements.
• Participate in roster to provide the required cover in Patient Accounts.