LOCATION: Cape Town, ZA JOB TYPE: Full-Time POSITION OVERVIEW:
Job Title: Billing Analyst
Job Type: Full-Time, Permanent
Location: Onsite, Cape Town (US hours)

ABOUT US:

MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.

POSITION OVERVIEW:

We are seeking a Billing Analyst who will be responsible for managing and analyzing billing processes within the organization. The role will involve ensuring accurate and timely invoicing, resolving billing discrepancies, and optimizing billing procedures to enhance efficiency and accuracy. The candidate will collaborate with various departments to gather billing data, analyze trends, and provide insights to support financial decision-making.
To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.

PHYSICAL REQUIREMENTS:

This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.

DISCLAIMER:

The purpose of the above job description is to provide potential candidates with a general overview of the role. It’s not an all-inclusive list of the duties, responsibilities, skills, and qualifications required for the job. You may be asked by your supervisors or managers to perform other duties. You will be evaluated in part based upon your performance of the tasks listed in this job description.
The employer has the right to revise this job description at any time. This job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason

KEY RESPONSIBILITIES:

• Generate and distribute accurate and timely invoices to customers based on contractual agreements, service usage, or product purchases.
• Monitor billing cycles, deadlines, and billing schedules to ensure compliance with customer requirements and internal policies.
• Analyze billing data, trends, and patterns to identify opportunities for process improvements, cost savings, and revenue enhancement.
• Conduct variance analysis and reconcile discrepancies between billing records, contracts, and financial reports.
• Serve as a primary point of contact for billing inquiries and escalations from internal and external stakeholders, including customers, sales teams, and account managers.
• Address customer billing issues, resolve disputes, and ensure timely resolution of outstanding balances.
• Ensure accurate and timely recognition of revenue and accounts receivable in accordance with accounting principles and regulatory requirements.
• Prepare and analyze billing-related reports, metrics, and KPIs to track billing performance and financial metrics.
• Identify opportunities to streamline billing processes, eliminate manual tasks, and automate billing workflows using billing software or ERP systems.
• Collaborate with cross-functional teams, including IT, finance, and operations, to implement system enhancements and process improvements.
• Ensure compliance with billing policies, procedures, and internal controls to mitigate risks and maintain data integrity.
• Assist with internal and external audits by providing documentation, explanations, and support related to billing processes and transactions.
• Develop and maintain standard operating procedures (SOPs), training materials, and documentation related to billing processes and systems.
• Conduct training sessions for staff members on billing policies, procedures, and best practices.