Responsibilities:

• Responsible for submitting customer invoices on 3rd party portals. 
• Provides support to internal departments and commercial branches by assisting in billing related inquires. 
• Responsible for the daily polling and pricing for all Cardlock sites, integrates and reconciles the billing files from the Cardlock System. 
• Conducts all billing testing on changes, upgrades, conversions and acquisitions in Infosys, Customer Portal, Cardlock Systems and vendor portals, which includes interpretation and understanding of all customer invoice and statement file, specifications, billing transmission files and all customer invoice and statement formats. 
• Processes and maintains all financed/leased/rental equipment requests received from all branches or brands within the systems and administers the billing of products and services. 
• Interacts with the Cardlock vendor and various internal departments to resolve system issues and obtain system support. 
• Interacts with the bill print vendor or internal teams to resolve billing issues and obtain support. 
• Responsible for running all Electronic Invoicing for major accounts and then working with customer and internal teams to resolve system issues and obtain system support. 
• Assists in the development and management of internal audit reports ensuring appropriate measures and controls are in place to reduce and eliminate specific risks to the revenue stream, identifies when a customer is not being billed correctly for products or services received, determines the root cause, takes corrective actions, and creates a sustainable report to close the gap in the process. 
• Provides statistical information on performance by producing weekly and monthly reports and uses these reports to track productivity and identifies areas for improvement to increase efficiency. 
• Gathers, processes, and submits customer billing history and awards loyalty points to customer while ensuring customer accuracy and timeliness. 
• Administers budget billing renewal processes for commercial brands 
• Provides branch CSR support for the customer web portal. 
• Actively participate in continuously improving the existing process to fill gaps or improve productivity. 
• Ad hoc tasks as business requires. 

Education:

Post-Secondary education in Accounting, Business Administration, or relevant experience. 

Requirements:

• 1-3 years of experience in Billing, Accounts Receivable or Accounting related role. 
• Strong attention to detail and accuracy, analytical background. 
• Able to multi-task and exhibit great organization skills. 
• Intermediate knowledge of MS Office, specifically Microsoft Excel 
• Previous experience with JDE, Infosys, and Kubra preferred 
• Ability work independently and able to meet tight deadline. 
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