EDUCATION & CERTIFICATIONS

• Required: Candidates must have a Bachelor’s Degree in accounting/finance or related field.
• Desired: Prior dispute and billing knowledge.

EXPERIENCE

• Bachelor’s Degree in accounting/finance or related field.
• 0-2 years accounting, finance, or business experience.

KNOWLEDGE, SKILLS & ABILITIES

• Knowledge of computer systems: MS Office products, (especially Excel, Word, PowerPoint). SAP experience preferred.
• Analytical and problem-solving skills.
• Interpersonal skills that establish and maintain excellent relationships and credibility quickly.
• Ability to support accounting/finance decisions with logical evidence and persuasively present position.
• Ability to communicate or present information, both verbally and written effectively with all levels of the organization.
  

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Goodyear is one of the world’s largest tire companies. It employs about 71,000 people and manufactures its products in 55 facilities in 22 countries around the world. Its two Innovation Centers in Akron, Ohio, and Colmar-Berg, Luxembourg, strive to develop state-of-the-art products and services that set the technology and performance standard for the industry. For more information about Goodyear and its products, go to www.goodyear.com/corporate.
Goodyear is an Equal Employment Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regards to that individual’s race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender identity, age, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.
If you need reasonable accommodation to complete the online application, or any other part of the employment process, please contact the Goodyear Candidate Care Line at 330.796.4500.
Click here for more information about Equal Employment Opportunity laws, and here for additional supplementary information

PRIMARY PURPOSE OF THE POSITION

The Billing & Claims Support Specialist will join an existing team specifically responsible for handling internal and external inquiries regarding Customer Billing for Wholesale Accounts. The position is responsible for managing a work queue of billing rejects to process these to invoice, daily, allowing for timely payment by producing accurate invoicing. From a customer service perspective, the position would be responsible for all aspects of billing and customer claim resolution. This position will focus on providing outstanding customer service to both internal and external customers. Identify and implement process improvements for existing operations.

PRINCIPLE DUTIES AND RESPONSIBILITIES

• 35%: Monitor and clear the Billing and claims queues on a daily basis focusing on accuracy of document presentment.
• 20%: Field incoming calls in a call center type environment, providing outstanding service to both internal and external customers.
• 5%: Keep Account manuals and billing notes up to date allowing for cross functionality.
• 20%: Invoice claim processing and resolution.
• 20%: Maintain established accounts on an ongoing basis allowing for an automated billing process to execute accurate and timely billing.