SKILLS & QUALIFICATIONS:

Education/Training: High school diploma or equivalent. 2 to 3 years experience in an office environment performing similar tasks preferred. Experience in property management industry a plus.
Experience/Knowledge/Abilities:
Proficient in Microsoft Office. Excellent communication skills. Strong working knowledge of customer service principles and practices ability to perform with minimum supervision and make decisions independently. Ability to multi-task, effectively prioritize workload, meet hard and fast deadline. Must be a team player. Must possess strong analytical skills. Detail-oriented with multiple tasks, information organization.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

DISCLAIMER:

This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties and responsibilities to this job at any time.

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• Charging the association property accounts assessments (monthly, semi-annually, quarterly, and/or annually)
• Processing monthly, semi-annual, quarterly, and annual billing
• Reporting and compilation of month-end data
• Charging late and collection fees and processing delinquency/collection letters
• Partnering with community managers to move accounts through the collection process
• Charging the property accounts for both management company fees and attorney’s fees
• Recording and processing bankruptcies for property accounts
• Charging violation fines for property accounts
• Charging miscellaneous account fees (e.g., work-orders, resident key fobs, etc.)
• Verifying that statuses of delinquent accounts are updated monthly
• Updating owner billing addresses and related information
• Monitor and reply to billing and collections email requests
• Researching posting issues
• Processing adjustments on owner’s accounts
• Processing billing and collections tasks for on-boarding and terminating properties
• Other duties as assigned