Billing and Collections Specialist at PATRIOT ELECTRICAL

, , -

Full Time

Start Date

Immediate

Expiry Date

08 Mar, 26

Salary

14.25

Posted On

08 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Billing, Collections, Customer Service, Attention to Detail, Communication, Financial Assistance, CRM Software, Microsoft Office Suite, Problem Solving, Confidentiality, Data Entry, Reconciliation, Payment Processing, Aging Reports, Invoicing, Support

Industry

Non-profit Organizations

Description

Georgia Mountains YMCA Job Description Job Title: Billing and Collections Specialist Job Grade: 6 Pay Range: $11.40-$14.25 Status: P/T Reports to: HR/ Finance Director and VP of Operations Revision Date: 12/3/2025 POSITION SUMMARY: The Billing & Collections Specialist supports the YMCA’s mission by ensuring accurate, timely, and customer-centered billing processes across programs such as childcare, camps, membership, and other fee-based services. This role helps families understand their financial obligations, processes payments, monitors account delinquencies, and provides equitable support to ensure all members and program participants can access YMCA services. ESSENTIAL FUNCTIONS: * Manage daily/weekly billing for programs (childcare, camps, membership, swim lessons, etc.). * Enter, review, and reconcile billing data in the YMCA’s CRM system * Set up recurring payments, draft schedules, third-party/subsidy billing, and financial assistance adjustments. * Generate and distribute invoices, statements, and payment reminders. * Monitor aging reports and proactively follow up on past-due accounts with care, respect, and consistency * Set up payment plans that support families while upholding financial policy. * Document all communication clearly and accurately in the billing system. * Coordinate with program directors to resolve discrepancies and communicate participant status when needed * Provide warm, values-aligned communication to assist families with billing questions or concerns. * Educate members and caregivers on billing timelines, subsidy processes, and YMCA financial assistance policies. * Troubleshoot payment issues, declined drafts, and system errors. * Maintain accurate, confidential records in accordance with YMCA standards and applicable laws. * Provide timely reports to direct supervisor and program directors * Support audits, subsidy provider requirements, and internal controls. YMCA COMPETENCIES (Leader) * Inclusion: Creates a welcoming, equitable, supportive experience for diverse families. * Communication & Influence: Communicates clearly and respectfully, even in challenging situations. * Critical Thinking & Decision-Making: Applies policy fairly while supporting families. * Fiscal Management: Ensures accuracy and stewardship of YMCA financial resources. QUALIFICATIONS: * High school diploma or GED required; associate degree in business or accounting preferred. * Experience with accounts receivable, billing, collections, or front-office customer service. * Strong attention to detail and comfort with numbers/data. * Proficiency in Microsoft Office Suite and billing/CRM software (YMCA systems preferred). * Strong communication skills with the ability to explain billing matters clearly and compassionately. * Commitment to the YMCA core values of caring, honesty, respect, and responsibility. * Ability to maintain confidentiality and handle sensitive financial information. WORK ENVIRONMENT AND PHYSICAL DEMANDS: * The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * While performing the duties of this job, the employee is regularly required to use a computer for extended periods of time and be able to communicate using a computer and phone/smart device. The employee frequently is required to sit and reach, and must be able to move around the work environment. * The employee must occasionally lift and/or move up to 10 pounds. * Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust. * The noise level in the work environment is usually moderate.

Responsibilities

The Billing and Collections Specialist manages billing processes for various YMCA programs, ensuring accuracy and timely communication with families. They also monitor account delinquencies and provide support to help families understand their financial obligations.