BILLING AND TARIFF SPECIALIST

Agency Jacana Energy Contact officer
Lucy Savu at lucy.savu@jacanaenergy.com.au
Work Unit Customer Experience
Job title Billing and Tariff Specialist About the agency
www.jacanaenergy.com.au
Designation Jacana Energy Level 2

CORE COMPETENCIES

Our core competency guide is the foundation tool in building and developing individual
employee growth, and outlines the behavioural skills and performance expected of employees
and are underpinned by the Jacana Energy values.
Being Resilient Rebounding from setbacks and adversity when facing
difficult situations
Collaborates Building partnerships and working collaboratively with
others to meet shared objectives
Interpersonal Acumen Relating openly and comfortably with diverse groups of
people
Plans and aligns Planning and prioritising work to meet the commitments
aligned with organisational goals
Self-Development Actively seeking new ways to grow and be challenged
using both formal and informal development channels

ABOUT THE ROLE

The Billing and Tariff Specialist ensures accurate billing and effective tariff management,
supporting Jacana Energy’s commitment to customer satisfaction and renewable energy.
Leading a small team, you will maintain compliance, optimise billing systems, and deliver timely
tariff updates, driving operational excellence and sustainable energy initiatives.

WHAT YOU WILL BE DOING:

1. Provide guidance to billing and customer operations team members, ensuring efficient and
   accurate operation of billing processes.
2. Conduct regular audits of account information, resolve complex billing inquiries, and
   implement corrective actions as needed.
3. Promote customer satisfaction by maintaining a high standard of customer service through
   professional interactions.
4. Create, maintain, and audit Jacana Energy’s price plans and tariffs within the Retail
   Operating System (ROS).
5. Conduct exception reporting and initiate corrective actions to maintain tariff accuracy.
6. Work with stakeholders to execute annual pricing plan updates and Renewable Energy
   Certificate (REC) recovery projects.
7. Maintain, review, and update all requests for data from the meter data provider including
   the accurate updating of the GSL payments and ACS charges reconciliation.
8. Provide regular training and procedural updates on tariff management to internal teams.
9. Comply with the Code of Conduct and all operational policies, procedures, governance
   frameworks and guidelines in place across the organisation.