WHY JOIN US?

At CARMA, our vibrant culture is the foundation of everything we do, fostering connections and ensuring employees feel valued, engaged, and part of a supportive community.
Founded in 1977, CARMA was the first Measurement Canada-approved supplier of electronic submetering systems, installing over 450,000 meters nationwide, with more than 150,000 suites under contract. We provide submetering systems, billing services, and data for cost recovery and sustainability reporting across Canada, with offices in Lindsay, Toronto, Calgary, Edmonton, and Vancouver.
Proud to be Great Place to Work certified, we are committed to Diversity, Equity, Inclusion (DE&I), Environmental, Social, and Governance (ESG) principles, and Corporate Social Responsibility (CSR). With a robust benefits package, we create an environment where employees can thrive both personally and professionally.
Our core values of accountability, teamwork, customer-centricity, respect, and excellence guide us in every decision and interaction. If these values align with yours, CARMA could be the perfect place for your next career move - where we encourage growth, prioritize collaboration, and celebrate success together.

Here’s what you can expect as part of the CARMA experience:

• Competitive Salaries: A rewarding structure based on experience and performance.
• Company-Wide Annual Salary Increase: Recognition of your contributions through annual salary adjustments.
• Comprehensive Benefits Package: Including a healthcare spending account, dental and prescription drug coverage, life and disability insurance, an employee and family assistance program, and more.
• Paid Sick Leave: Your health matters. We offer paid sick leave so you can rest and recover without financial worry.
• Paid Personal Leave: Maintain work-life balance with paid personal leave for family time, appointments, or self-care.
• Additional Vacation Leave: Additional days off to help you relax, recharge, and maintain a healthy work-life balance.
• Wellness Week: A dedicated time to focus on health and well-being.
• Investment in Tools & Resources: We invest in the latest tools, technology, and training to support your success and professional growth.
• Professional Development Support: We provide resources and allowances for ongoing learning and career growth.
• Employee Engagement Program: Initiatives designed to keep employees involved, motivated, and connected.
• Team-Building Activities: We regularly organize activities that promote creativity, collaboration, and unity, building strong, trusting teams.
• Monthly Company Lunches: A time to unwind, enjoy great food, and strengthen relationships with colleagues, celebrating both work and personal milestones.
• Quarterly Townhall Meetings: We value open and transparent communication. These meetings keep everyone informed, encourage discussions, and include training sessions to support continuous learning. Plus, our “Ask Me Anything” sessions allow for direct interaction with leadership.
• Volunteer and Community Involvement Opportunities: CARMA supports employees who want to give back to their communities through service.
• Employee Referral Program: Rewarding employees for helping us grow the team with successful referrals.
• Employee Recognition and Awards: Celebrating achievements and outstanding contributions across the company.
• Work from Home Flexibility (as applicable): Offering a balance between remote and office work.

If you’re detail-oriented, organized, and enjoy working with numbers in a collaborative environment, we have an exciting opportunity for a Billing Clerk to join our team in Lindsay, ON. Our core business hours are from 8:00 AM to 5:00 PM, Monday to Friday (hours may vary depending on the role). This position is ideal for someone who takes pride in accuracy, values teamwork, and is eager to contribute to efficient billing processes and exceptional internal service.

GENERAL DESCRIPTION:

Under the general direction of the Vice President of Billing and Customer Service, the Billing Clerk is responsible for the accurate and timely generation of monthly, bimonthly & quarterly billing files to meet the contractual requirements of Billing Service Agreements and meet the regulatory requirements as required. The Billing Clerk must maintain a high level of due diligence to ensure accuracy of all billing information.

CHARACTERISTICS, FEATURES, REQUIREMENTS:

This is a full-time position requiring excellent administrative skills, ability to complete complex calculations and perform all duties with astute attention to detail. You will be required to demonstrate good interpersonal skills; verbal and written communication. The Billing Clerk must be able to accurately analyze data and execute strong problem-solving skills. You will have proven knowledge of utility billing procedures, as well as, industry standards & regulations. In addition, you will be responsible for generating reports and preparing regular reconciliations to support the finance team and regulatory remittances. On a daily basis you will work with the billing team to complete recurring occupant billing and maintain the billing schedule. You will also demonstrate clearly your ability to work independently and perform all of the administrative requirements found with each of the primary work responsibilities described below – Billing Clerk Responsibilities. Critical to these responsibilities, is the requirement to complete assigned tasks successfully and on-time.

EXPERIENCE/KNOWLEDGE/ABILITY

• 5+ years utility billing experience, or similar industry;
• Numerical Competence; ability to solve complex problems, manage and analyze data;
• Excellent communication and administrative skills; accuracy and attention to detail;
• Exceptional organization and time management skills; ability to multitask and manage demanding workload with tight deadlines;
• Teamwork, willingness to work collaboratively and assist department in meeting deadlines;
• Ability to learn software quickly, advanced computer skills and expertise in spreadsheets, and data manipulation;
• Thorough knowledge of electricity, water and natural gas services and charges, or the ability to learn same within a relatively short period of time;
• Knowledge of customers billing and collection procedures;
• Ability to quickly assess billing and meter issues and devise corrective action plan;
• Ability to communicate effectively with the end user in processing customer requests and addressing situations in a professional manner;
• Ability to process a large volume of fiscal transactions rapidly and accurately.

QUALIFICATIONS

• Post-Secondary School Graduate in Business and/or Accounting Diploma, preferred;
• Working knowledge of Harris Northstar Utility Software;
• Computer proficiency with Microsoft applications.

The duties of this position include, but are not limited to, the following:

Billing Clerk Responsibilities

• Verify that the general legers, bill codes, stat codes and pseudo numbers on the verification reports are accurate;
• Verify building and customer information within the billing software for new buildings;
• Load and maintain rate information within the billing software to ensure up to date and accurate rates are applied to each account;
• Implement changes as required to ensure billing system is current with regulatory directives;
• Apply billing adjustments and create re-bills as requested;
• Ensure customer and billing information is accurate and perform investigations to verify and correct issues;
• Generate and maintain export files for bill print, credit control, e-billing and any other interfaces requiring the export of data;
• Recommend process improvements and provide feedback to the CSR’s on billing processes to ensure the department utilizes the system in the most efficient and comprehensive manner;
• Assist in the design and generation of internal and external reports utilizing the information within the billing system;
• Ensure customer interface with the Customer Connect accurately reflects meter and billing information within the billing system.