BILLING CLERK

General Description:

Under the general direction of the Vice President of Billing and Customer Service, the Billing Clerk is responsible for the accurate and timely generation of monthly, bimonthly & quarterly billing files to meet the contractual requirements of Billing Service Agreements and meet the regulatory requirements as required. The Billing Clerk must maintain a high level of due diligence to ensure accuracy of all billing information.

Characteristics, Features, Requirements:

This is a full-time position requiring excellent administrative skills, ability to complete complex calculations and perform all duties with astute attention to detail. You will be required to demonstrate good interpersonal skills; verbal and written communication. The Billing Clerk must be able to accurately analyze data and execute strong problem-solving skills. You will have proven knowledge of utility billing procedures, as well as, industry standards & regulations. In addition, you will be responsible for generating reports and preparing regular reconciliations to support the finance team and regulatory remittances. On a daily basis you will work with the billing team to complete recurring occupant billing and maintain the billing schedule. You will also demonstrate clearly your ability to work independently and perform all of the administrative requirements found with each of the primary work responsibilities described below – Billing Clerk Responsibilities. Critical to these responsibilities, is the requirement to complete assigned tasks successfully, accurately and on-time.

Reporting:

The Billing Clerk reports directly to the Billing Manager and Rate Specialist, or designate; who will assign, monitor and review performance goals and objectives and weekly work schedules.

Important and Essential Duties:

The duties of this position include, but are not limited to, the following:

Billing Clerk Responsibilities

· Verify that the general legers, bill codes, stat codes and pseudo numbers on the verification reports are accurate;

· Verify building and customer information within the billing software for new buildings;

· Load and maintain rate information within the billing software to ensure up to date and accurate rates are applied to each account;

· Implement changes as required to ensure billing system is current with regulatory directives;

· Apply billing adjustments and create re-bills as requested;

· Ensure customer and billing information is accurate and perform investigations to verify and correct issues;

· Generate and maintain export files for bill print, credit control, e-billing and any other interfaces requiring the export of data;

· Recommend process improvements and provide feedback to the Customer Service Representatives on billing processes to ensure the department utilizes the system in the most efficient and comprehensive manner;

· Assist in the design and generation of internal and external reports utilizing the information within the billing system;

· Ensure customer interface with the Customer Connect accurately reflects meter and billing information within the billing system.

Experience/Knowledge/Ability

• 2+ years utility billing experience, or similar industry;
• Numerical Competence; ability to solve complex problems, manage and analyze data;
• Excellent communication and administrative skills; accuracy and attention to detail;
• Exceptional organization and time management skills; ability to multitask and manage demanding workload with tight deadlines;
• Teamwork, willingness to work collaboratively and assist department in meeting deadlines;
• Ability to learn software quickly, advanced computer skills and expertise in spreadsheets, and data manipulation;
• Thorough knowledge of electricity, water, natural gas, and thermal services and charges, or the ability to learn same within a relatively short period of time;
• Knowledge of customers billing and collection procedures;
• Ability to quickly assess billing and meter issues and devise corrective action plan;
• Ability to communicate effectively with the end user in processing customer requests and addressing situations in a professional manner;
• Ability to process a large volume of fiscal transactions rapidly and accurately.

Qualifications

· Post-Secondary School Graduate in Business and/or Accounting Diploma, preferred;

· Working knowledge of Harris NorthStar Utility Software, or demonstrated experience working with comparable billing, customer account, or enterprise software platforms.

· Computer proficiency with Microsoft applications.

Working Conditions

· Office environment using computer;

· Demanding workload & tight deadlines;

· Ability to work independently and in a team environment;

· Occasionally required to work evenings and/or weekends to meet period end reporting deadlines;

· A collaborative and supportive work environment focused on employee engagement and professional growth.

• Join us in our mission to make a meaningful impact and create a brighter, more efficient tomorrow.