We are seeking a Client Accounting Collections Senior Coordinator to join our New York office. The Client Accounting Collections Senior Coordinator is responsible for monitoring accounts receivable, resolving billing disputes, preparing reports on collection efforts, and recommending process improvements. The position will be based in our New York office and has a hybrid in-office/remote working schedule. Please note that the Firm will not sponsor applicants for work visas for this position.
· Handles multiple complex A/R and client analysis projects.
· Maintains information on and is knowledgeable in all aspects of assigned client accounts.
· Clearly communicates and responds to inquiries and requests made by clients, attorneys, and business services professionals.
· Reviews outstanding balance reports to identify issues and patterns for review and follow up.
· Reviews requests for accruals, A/R, and relevant E-Billing issues for the Firm’s financial clients by ensuring timely follow up.
· Implements Client Accounting procedures, processes and goals by coordinating work effort including follow up of client bills and follow up on outstanding balances with billing, secretarial and other Firm business services professionals.
· Understands and responds to inquiries and requests made by clients, attorneys, and business services professionals.
· Provides relevant information, guidance, and support to others in the Firm.
· Analyzes and proposes actionable solutions to assist the biller in addressing and resolving issues with rejected or adjusted invoices.
· Evaluates A/R aged over 90 days, with careful consideration of clients who have specific payment terms for clients Firm wide.
· Works with supervisor(s) to coordinate departmental workflow, provides solutions to problems and develops creative approaches to accomplishing departmental goals.
· Documents meeting/discussions with billers, partners and clients for actions and/or later follow up.
· Identifies and communicates to supervisor training and coaching needs of department business services professionals.
· Trains, mentors and assists Client Accounting Assistants and Coordinators as needed.
· Actively seeks to enhance knowledge of all Client Accounting procedures and processes.
· Maintains complete and up-to-date files for each partner and/or client.
· Collaborates with the E-Billing and Billing team to review and resolve rejected or partial invoices.
· Manages and analyzes collection/billing escalations; prepares reporting for meetings with management.
· Reviews, analyzes, and monitors Partner forecasts for quarterly collections objective.
· Ability to assume a leadership role when supervisor/manager is absent, as needed.
· Demonstrates effective interpersonal, written and verbal communication skills to facilitate effective work relationships with others.
· Manages Firm resources responsibly.
· Complies with and understands Firm operation, policies and procedures.
· Performs other related duties as assigned.
Qualifications
· Experience with Aderant, Bill Blast and client eBilling platforms (e.g., CounselLink, Legal Tracker, Collaborati)
· Proficiency in Microsoft Office, especially Excel (e.g., pivot tables, v-lookups)
· Ability to handle sensitive client matters with professionalism and discretion
· Demonstrates strong attention to detail and the ability to manage competing deadlines
· Excellent analytical, research and troubleshooting skills
· Ability to work well under pressure
· Knowledge of relevant firm computer software programs (e.g., Outlook, Excel, PowerPoint), with the ability to learn new software and operating systems
· Demonstrates effective interpersonal and communication skills, both verbally and in writing
· Excellent analytical, troubleshooting, organizational, and planning skills
· Ability to work well independently as well as effectively within a team
· Ability to use discretion and exercise independent and sound judgment
· Flexibility to adjust hours and work the hours necessary to meet operating and business needs
Education & Experience:
· Bachelor’s degree
· Minimum of five years of collections experience in a law firm or professional services environment
Best,
Sylvia George
210-346-8378
sgeorge@binding-minds.com
Job Type: Full-time
Pay: $85,000.00 - $120,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off

Work Location: Hybrid remote in New York, NY 1000

Please refer the Job description for details