Job Description
Billing & Collections Specialist
Contract: 12 Month Fixed Term Contract
Team: EMEA Finance – Key Client Accounts
Office Location: Sheffield, UK
The role:
You will act as a subject matter expert, providing financial support and education for the business, whilst managing a range of finance processes and relationships for key clients. The role will involve being responsible for approving invoices in line with client protocols, checking invoicing data for accuracy and completeness, submitting Invoices to clients (both individually and in consolidated form) through e-billing, soft and hard copies, invoice query management, billing reporting and analysis, and client protocol development and documentation. You will manage the accounts receivable ledgers of key clients, performing collections activities and ensuring that forecasts are accurate, and payments reach the business within agreed payment terms.

What your day will look like:

• Ensuring timely and accurate invoice submission to clients based on agreed upon timelines
• Building and managing good working relationships with external clients
• Approving invoices in line with client protocols with a heavy focus on accuracy
• Managing of AR ledger & client debt with a focus on bringing payments into terms and providing written and verbal updates to the wider collections team
• Providing regular AR reporting to clients
• Managing invoice queries, providing efficient and accurate responses to the client within agreed SLA’s
• Creating and maintaining protocols within the Client Protocol Library
• Working with Management to review current processes with an eye on improving and documenting same
• Processing credit card payments
• Collaborating with other teams / stakeholders around the business to influence, train and educate on billing and finance matters
• Reviewing and understanding Client Fee structures, billing, Invoice submission and collections processes
• Being a subject matter expert and working on billing & collections projects
• Supporting case management team and client with ad hoc reporting requests
• Auditing client invoices for accuracy and produce consolidated billing reports / Invoices for clients
• Leading the onboarding of new clients including creating and documenting the order to cash journey
• Supporting the Finance Services Manager and Finance Services Supervisor with any ad hoc tasks

The team:
The team is focused on providing the highest level of service to some of Fragomen’s biggest clients; putting our established client working relationships front and centre in everything we do.
We are all passionate about understanding our client’s needs and translating those into processes that can be relied upon to produce the best results. As subject matter experts we regularly challenge the status quo, to ensure we are working in the most effective ways and encourage all team members to have a voice and contribute.
What we are looking for:

Essential criteria:

• Previous experience within finance, in a billing or collections role, with focus on managing order to cash processes for clients
• Proficiency in word processing, excel (including Vlookups, Count and Sum ifs & Pivot tables), internet and email systems
• Proven track record of client and senior stakeholder management; with the ability to present complex issues in a succinct manner and influence decision making
• Able to demonstrate tangible results in resolving complex billing and collections problems
• Strong communication skills
• Complete tasks within agreed timeframes and in line with expectations
• Be highly organised - simultaneously managing numerous initiatives and activities with attention to detail
• Ability to be adaptive in a team where responsibilities and processes frequently change
• Willingness to be trained on all aspects of the team responsibilities and to cover as required

What we offer:
A career at Fragomen will provide you with the opportunity to work in an exciting environment for a broad range of clients, where no two days will be the same. You will face interesting challenges, and will work with dedicated, friendly and ambitious people, where providing exceptional client service is at the core of what we do. We are extremely proud of our diverse workforce at Fragomen, and we are fully committed to providing equal opportunities.

At Fragomen, we value our employees and are committed to providing a comprehensive benefits package that supports your well-being and professional growth. Our UK offerings include:

• Competitive Salary: We offer salaries that reflect your skills and experience
• Health and Wellness: A comprehensive employee assistance programme, gym discounts, medical insurance, Headspace membership and wellbeing platforms
• Lifestyle and Savings: Discount platforms, cycle to work scheme, electric car lease scheme, season ticket loans and family support resources
• Protection and Security: Life assurance, group income protection and a workplace pension scheme including a 5% employer contribution
• Time Away from Work: 25 days annual leave, + bank holidays and 3 personal leave days. Enhanced family leave policies, volunteering days and birthday leave
• Professional Development: Access to our e-learning platform, mentoring schemes and training bursaries (where applicable)
• Hybrid Work Arrangements: The Firm operates a global hybrid working policy which supports flexibility. Depending on your role, you can agree with your manager a minimum of two days per week working in your local office. Flexibility is important, and additional days in the office may be required based on your role, and / or team and business need

What to expect:

• Once you have submitted your application, our Talent Acquisition team will review your skills and experience. If these match the requirements of the position, a member of our team will contact you to schedule an initial phone call.
• If shortlisted, you will be invited to participate in our interview process, which will consist of at least two stages, one of which will be conducted in-person. Depending on the role, you may also be required to complete a written assessment.
• After the interviews, we will carefully evaluate all candidates and make our final decision. You will be notified of the outcome and feedback will be provided.
• At Fragomen, we are committed to fostering an inclusive and accessible workplace for all applicants and employees. If you require any specific accommodations or support during the interview process, please let us know, and we will consider what reasonable adjustments are possible to meet your needs

Who we are:
At Fragomen, we are more than a global immigration services provider – we are pioneers shaping the future of mobility. With a passion for navigating the complexities of immigration, we help individuals and businesses transcend borders, unlocking opportunities around the world. As a diverse, forward-thinking, global business, we combine deep expertise with innovative technology to craft solutions that not only simplify the immigration process but also drive strategic success for our clients. Whether it is assisting multinational companies or helping people start new chapters in their lives, we are driven by the belief that global movement is the key to unlocking a world of possibilities.
We are proud of our team spirit, and we like to reflect this in the way that we work and everything we do. Our Responsible Business Practices (“RBP”) prioritise Fragomen’s social responsibility through a cohesive strategy covering five key focus areas of Wellbeing, Diversity, Equity and Inclusion, CSR, Pro Bono and Sustainability. Our RBP initiatives offer great opportunities for everyone at Fragomen to feel included, get involved and shape thoughtful initiatives and activities. For more information, please visit our website - https://www.fragomen.com/about/responsible-business-practices.html
Fragomen is committed to promoting diversity, inclusion and equal opportunity for all employees and applicants, regardless of race, ethnicity, heritage, gender, age, religion, disability, sexual orientation, gender identity or intersex status.
All offers and/or employment contracts are contingent upon the successful completion of the Firm’s pre-employment screening process. This process may include verifying the candidate’s identity, confirming legal authorization to work in the offered position’s location, and conducting a comprehensive background check, where permitted by local regulations

Please refer the Job description for details