What you will be doing:

· Oversee the end-to-end electronic billing process, ensuring accuracy and compliance with client billing guidelines.

· Collaborate with legal professionals to gather necessary billing information, review time and expense entries, and resolve any discrepancies.

· Proactively identify and address potential billing issues to streamline the billing process and enhance overall efficiency.

· Implement best practices for e-billing, staying informed about industry standards and incorporating improvements to optimize the billing workflow.

· Maintain a comprehensive database of client billing requirements, ensuring all submissions align with specific client preferences and regulations.

· Conduct regular audits of e-billing processes to identify areas for improvement and implement corrective actions.

· Client Interaction:

• Communicate with clients to address inquiries related to e-billing, providing timely and accurate responses.
• Establish and maintain positive relationships with client billing contacts.
• Act as the main point of contact for clients regarding e-billing matters, addressing concerns, and providing proactive updates on billing status.
• Collaborate with clients to understand unique billing structures and requirements, ensuring seamless integration with the firm's billing processes.
• Post and track bills on client billing portals, ensuring alignment with client-specific requirements.

· Billing System Administration:

• Utilize billing software and systems to input, review, and submit electronic invoices.
• Work closely with IT and finance departments to address any system-related issues and ensure seamless integration of billing processes.
• Continuously evaluate and recommend enhancements to billing systems to improve accuracy, efficiency, and user experience.
• Develop and deliver training sessions for internal staff on the effective use of billing systems and compliance with e-billing protocols.

· Appeals and Dispute Resolution:

• Manage appeals and disputes related to electronic billing, working closely with clients to address and resolve issues.
• Collaborate with legal teams to provide necessary documentation and information during the appeals process.
• Establish a structured process for tracking appeals, analyzing trends, and implementing preventative measures to minimize future disputes.

· Compliance and Reporting:

• Stay abreast of industry trends and changes in e-billing requirements, particularly within insurance, real estate, corporate, commercial litigation, employment, and family law.
• Generate and analyze reports to track billing metrics and identify areas for improvement.
• Prepare regular reports for management, summarizing billing activities, and recommending strategies for enhanced efficiency and compliance.
• Collaborate with compliance officers to ensure adherence to regulatory requirements related to billing practices.

· Collaboration with Legal Teams:

• Work closely with attorneys and legal support staff to ensure accurate and timely submission of invoices.
• Provide training and support to legal professionals on e-billing best practices.
• Act as a liaison between legal teams and clients, facilitating communication to ensure alignment with client billing expectations.

Qualifications:

• Accounting or Legal Assistant diploma.
• Previous law firm experience is an asset.
• 3-5 years’ experience handling Billing/E-Billing.
• Proficiency with MS Office 2010 applications (Word, Excel, and Outlook).
• General knowledge of accounting functions, including invoicing and cash receipts, and basic knowledge working with budgets and invoice appeals.
• Prior experience with Elite 3E or similar accounting software (Aderant, Miratech, NetSuite, SAP).
• Experience working with e-Billing software: TyMetrix 360, Legal Tracker, CounselLink or Collaborati.
• Excellent communication skills and positive and professional demeanor.
• Strong attention to detail.
• Ability to juggle multiple requests.
• Flexibility for overtime.
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What you will be doing:

· Oversee the end-to-end electronic billing process, ensuring accuracy and compliance with client billing guidelines.

· Collaborate with legal professionals to gather necessary billing information, review time and expense entries, and resolve any discrepancies.

· Proactively identify and address potential billing issues to streamline the billing process and enhance overall efficiency.

· Implement best practices for e-billing, staying informed about industry standards and incorporating improvements to optimize the billing workflow.

· Maintain a comprehensive database of client billing requirements, ensuring all submissions align with specific client preferences and regulations.

· Conduct regular audits of e-billing processes to identify areas for improvement and implement corrective actions.

· Client Interaction:

• Communicate with clients to address inquiries related to e-billing, providing timely and accurate responses.
• Establish and maintain positive relationships with client billing contacts.
• Act as the main point of contact for clients regarding e-billing matters, addressing concerns, and providing proactive updates on billing status.
• Collaborate with clients to understand unique billing structures and requirements, ensuring seamless integration with the firm's billing processes.
• Post and track bills on client billing portals, ensuring alignment with client-specific requirements.

· Billing System Administration:

• Utilize billing software and systems to input, review, and submit electronic invoices.
• Work closely with IT and finance departments to address any system-related issues and ensure seamless integration of billing processes.
• Continuously evaluate and recommend enhancements to billing systems to improve accuracy, efficiency, and user experience.
• Develop and deliver training sessions for internal staff on the effective use of billing systems and compliance with e-billing protocols.

· Appeals and Dispute Resolution:

• Manage appeals and disputes related to electronic billing, working closely with clients to address and resolve issues.
• Collaborate with legal teams to provide necessary documentation and information during the appeals process.
• Establish a structured process for tracking appeals, analyzing trends, and implementing preventative measures to minimize future disputes.

· Compliance and Reporting:

• Stay abreast of industry trends and changes in e-billing requirements, particularly within insurance, real estate, corporate, commercial litigation, employment, and family law.
• Generate and analyze reports to track billing metrics and identify areas for improvement.
• Prepare regular reports for management, summarizing billing activities, and recommending strategies for enhanced efficiency and compliance.
• Collaborate with compliance officers to ensure adherence to regulatory requirements related to billing practices.

· Collaboration with Legal Teams:

• Work closely with attorneys and legal support staff to ensure accurate and timely submission of invoices.
• Provide training and support to legal professionals on e-billing best practices.
• Act as a liaison between legal teams and clients, facilitating communication to ensure alignment with client billing expectations.

Qualifications:

• Accounting or Legal Assistant diploma.
• Previous law firm experience is an asset.
• 3-5 years’ experience handling Billing/E-Billing.
• Proficiency with MS Office 2010 applications (Word, Excel, and Outlook).
• General knowledge of accounting functions, including invoicing and cash receipts, and basic knowledge working with budgets and invoice appeals.
• Prior experience with Elite 3E or similar accounting software (Aderant, Miratech, NetSuite, SAP).
• Experience working with e-Billing software: TyMetrix 360, Legal Tracker, CounselLink or Collaborati.
• Excellent communication skills and positive and professional demeanor.
• Strong attention to detail.
• Ability to juggle multiple requests.
• Flexibility for overtime.