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Billing Customer Team CSR at Chubb External

O’Fallon, Missouri, United States -

Full Time

Start Date

Immediate

Expiry Date

06 Feb, 26

Salary

0.0

Posted On

08 Nov, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Technical Support, Problem Solving, Analytical Skills, Mathematical Skills, Insurance Knowledge, Multi-Tasking, Collaboration, Compliance, Cross Selling, Time Management, Communication, Attention to Detail, Productivity, Quality Standards, Fast-Paced Environment

Industry

Insurance

Description

Job Responsibilities: Phone servicing of billing inquiries, taking payments, client concerns, portal navigation assistance, etc. Provide excellent customer service and quality technical content via incoming telephone calls, text chats and email in a fast-paced, automated, high-volume contact center environment Assume ownership and timeliness in handling customer requests in an efficient, accurate and professional manner Demonstrate the ability to analyze information to make appropriate decisions and solve problems, while maintaining a pleasant phone experience for the caller Analytic and basic mathematic calculation skills, such as percentages, addition, and subtraction calculations Learn with a high regard for accuracy of basic knowledge of personal lines insurance principals and Chubb products Efficiently navigate multiple systems and applications to research, analyze and resolve requests, inquiries & concerns Maintain established levels of productivity, service, and quality standards within a fast-paced call center Works collaboratively with team members, and business partners to provide a quality experience for our agents Know & comply with corporate policies, regulatory standards (SOX), business processes (PCI) and procedures Responsible for cross selling products to provide best and most beneficial experience for clients Work overtime as needed Complete additional tasks and other projects/duties as assigned

Responsibilities

The Billing Customer Team CSR is responsible for handling billing inquiries, taking payments, and assisting clients with portal navigation. They must provide excellent customer service in a fast-paced contact center environment while maintaining productivity and quality standards.