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Billing Dispute Analyst at Citi
Chennai, tamil nadu, India -
Full Time

Start Date

Immediate

Expiry Date

01 Apr, 26

Salary

0.0

Posted On

01 Jan, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Chargeback Cycle, Microsoft Office, Dispute Process, Problem Solving, Analytical Skills, Mathematical Knowledge, Written Communication, Verbal Communication, Lean Projects, Process Improvement, Pega Functionality, CoB Testing, Training Facilitation, Management Communication, Productivity Monitoring, Quality Assurance

Industry

Financial Services

Description
Should have through knowledge on chargeback cycle Communicate daily with management on productivity, quality, availability, Management Information System (MIS) indicators, as well as providing written and oral communications to supported business areas for approval of correct financial entries and resolution of incorrect entries Facilitate training based on needs of staff within the department and assist with answering staff questions within Disputes, as needed Assist with ongoing Lean and process improvement projects Resolve complex problems based on best practice/precedence, escalating as needed 4 -7 years of relevant experience Proficient in Microsoft Office Comprehensive knowledge of Dispute process Ability to work unsupervised and apply problem solve capabilities Ability to work occasional weekends to support Pega releases and COB testing Working knowledge of Pega and/or G360 functionality, Continuity of Business (CoB) testing Demonstrated analytical skills and mathematical knowledge Consistently demonstrates clear and concise written and verbal communication skills This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required. ------------------------------------------------------ For complementary skills, please see above and/or contact the recruiter. ------------------------------------------------------
Responsibilities
The Billing Dispute Analyst will communicate daily with management regarding productivity and quality, and facilitate training for staff. They will also resolve complex problems and assist with process improvement projects.