REQUIRED KNOWLEDGE/SKILLS/ABILITIES

• Be a motivated team player with a strong desire to succeed in a fast-paced environment
• Demonstrate eagerness to acquire knowledge and skills, expanding job capabilities
• Strong problem-solving, organization and communication skills
• Ability to adapt quickly to changing priorities and processes
• Comfortable in a fast-paced, results-oriented environment
• Ability to quickly establish credibility and provide clear communication across all levels of the organization
• Comfortable managing workload independently and effectively

QUALIFICATIONS/EDUCATION:

• High school diploma
• Bachelor’s degree in communications, Business, Marketing, Management, or other business-related fields preferred
• 0+ years of billing, collections, logistics or related experience

PURPOSE

The Billing Dispute Specialist I is responsible for working directly with customers, internal employees, and our carrier partners to answer questions and resolve issues, while maintaining a high level of customer service throughout all communications.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Research and resolve billing related inquiries and discrepancies
• Provide detailed explanations to customers regarding discrepancies, provide suggestions/solutions, and work with customer to obtain all required documents for dispute submission
• Submit dispute to carrier partners for resolution; maintain follow up with both carrier and customer until resolution is met
• Submit credit requests for customers and sales staff as necessary