Billing/Member Credit Specialist at Wright-Hennepin Cooperative Electric Association

Rockford, Minnesota, United States -

Full Time

Start Date

Immediate

Expiry Date

04 Mar, 26

Salary

25.2

Posted On

04 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Billing, Collections, Customer Support, Payment Processing, Attention to Detail, Communication Skills, Analytical Skills, Self-Motivated, Leadership Skills, Negotiation Skills, Administrative Tasks, Compliance, Documentation, Financial Reporting, Team Collaboration, Problem Solving

Industry

Utilities

Description

Description Wright-Hennepin Cooperative Electric Association is a member-owned, not-for-profit electric utility that provides power to rural Wright County and western Hennepin County. The cooperative has been a corporate citizen to the area since 1937 and currently serves more than 59,000 electric accounts. Join Our Team as a Billing/Member Credit Specialist! Are you ready to make an impact? In this role, you’ll be at the heart of our financial operations—driving accurate cycle billing and seamless payment processing. You’ll bring your expertise in credit, collections, billing, and technology to ensure our cooperative delivers exceptional service and value to every member. We’re looking for someone who thrives on precision, embraces deadlines, and is eager to grow through training and skill development. If you’re passionate about accuracy, efficiency, and making a difference, this is your opportunity to shine! Location: This is a full-time in-office position at our company headquarters. We are based in Rockford MN, 15 miles west of Plymouth on Hwy 55. Pay & Benefits: Pay Range - $22.30-$25.20/hour depending on experience and qualifications WH offers a comprehensive health insurance plan including medical, dental, and vision coverage. WH also offers a generous company 401K match and contributions to a Health Savings Account. Employees have the potential to receive an annual bonus. Paid time off and paid holidays are provided. Other benefits include tuition reimbursement programs, flexible spending account access, dependent care FSA, and more. Responsibilities/Functions Collect on Aged Receivables Process payments and Drive Collections on Aged Receivables: Handle customer payments promptly and accurately while proactively monitor and collect outstanding balances using all available tools and resources. Stay Ahead of Past Due Accounts: Issue past-due and reminder notices to keep accounts current. Deliver Exceptional Customer Support: Remain available to assist members promptly. Maintain Accurate Payment Records: Update card information, process funds, and ensure account integrity. Ensure Compliance: Maintain consistent, professional practices when handling delinquent accounts. Communicate Effectively: Correspond with customers and maintain thorough documentation. Coordinate Service Actions: Order and manage disconnects/reconnects as needed to uphold service standards. Oversee Multiple Entities: Manage aging, collections, and payment contacts for both WH and WH Holding businesses. Handle Sensitive Cases: Process bankruptcies with accuracy and confidentiality. Billing Keep Things Current: Update addresses, statements, and hotline info so everything stays fresh and accurate. Own the Payment Flow: Handle daily payments like a pro—drafts, lockbox, cash, EFT, and credit cards. Spread the Good Vibes: Process credit refunds and prep member/customer lists for authorization. PDF Power: Process statements with precision and speed. Crunch the Numbers: Analyze and prep bill calculations Plan Like a Boss: Create monthly calendars for billing and collections that keep the team in sync. Show Off Your Work: Prepare board reports that shine. Support The Finance Team Be a Team Player: Jump in to assist other teams whenever your supervisor calls on you. Reporting Rockstar: Deliver accurate and timely weekly and monthly reports with confidence and clarity. Project Power: Contribute to special projects that drive impact across the organization. Plan & Execute: Complete assigned tasks from the Financial Services Department’s annual work plan with precision and professionalism. Requirements Education and Experience High School education or equivalent Credit & Collection training or equivalent work experience Billing knowledge Knowledge, Skills and Abilities: Comfortable with High-Volume Administrative Tasks Detail-Oriented in Handling Routine Office Processes Ability to analyze and make accurate decisions Ability to work without close supervision Good communication skills General knowledge of computer applications Knowledge of W-H and associated businesses products Self-motivated Sound work ethic Strong influencing and negotiating skills Solid leadership skills Clear and confident call handling skills

Responsibilities

The Billing/Member Credit Specialist will manage accurate cycle billing and payment processing while ensuring exceptional service to members. Responsibilities include collecting on aged receivables, maintaining accurate payment records, and delivering customer support.