Billing Officer at Personiv Career Site

Muntinlupa, Metro Manila, Philippines -

Full Time

Start Date

Immediate

Expiry Date

17 May, 26

Salary

0.0

Posted On

16 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Client Relationship Building, Record Maintenance, Billing, Invoicing, Process Improvement, Account Management, Data Entry, Accounts Payable, Accounts Receivable, Portal Billing, Excel, Google Sheets, Communication, Organization, Attention To Detail, EDI Implementation

Industry

Outsourcing and Offshoring Consulting

Description

Responsibilities Client Relationship Building Responds to Clients and internal customers through various communication methods satisfying needs promptly and efficiently. Maintain Client records and escalate matters as required to the National Credit Control Manager. Client’s account, administrative and billing/invoicing matters are understood and championed. Collaborate with clients and other parties to understand the client’s key business processes and requirements. Recommend solutions and improvement initiatives in line with Rentokil Initial Policies and Procedures. Perform client visits to enhance relationship, seek feedback and identify new opportunities for the overall account management practices. Engage and educate clients to use electronic data integration (EDI) and electronic payment options  Map and document Customer Billing Process for strategic clients. Billing and Invoicing Review and prepare National Accounts invoices and submit to client for processing as per the National Accounts Schedule document. Review and prepare appropriate purchase/work order and service reports to be submitted to the clients. Prepare client’s job order report (service completion) and submit to the client at the end of each month. Action client’s job order closures (through client’s portal) prior to invoice submission. Work closely with customers to ensure any billing issues are addressed accordingly. Understand the client’s invoicing requirements and work with all stakeholders (internal & external) to come up with a best solution. Implement strategies for improvements and resolving existing invoicing issues. Manage accounts in conjunction with the National Credit Control Manager, Business Manager & Credit Officers under external appointments through all phases – Billing and Service performance meetings Update and/or rectify invoicing system set up to reflect correct service cover period, billing cycle & invoice grouping. Champion Billing/Invoicing processes and continues to review current practices and identify areas or improvement. All issues that are identified during contact with the customer must be resolved and followed up to ensure prompt payments of invoices are received. Review billing transactions and identify charges that require adjustments i.e. missed service or incorrect rates/qty. Prepare invoice adjustment request and forward to the appropriate branch manager for approval. Process approved invoice adjustment request through the system within the reasonable timeframe or before the next billing period. Account and Contract Maintenance Perform account maintenance activities such as general client records updates & account restructures via National Accounts Administration team. Champion and coordinate contractual changes performed by Rentokil-Initial. Establish and promote the cross functional team to deliver service excellence - Sales, Operations, Contract Management and Finance. Work with Sales and key stakeholders on the initial engagement of key accounts and contracts to ensure client requirements are translated and properly set up. Establish a process flow for key strategic accounts from order entry to invoicing setup and to payment specific to that account. Teamwork and Communication Provide a high level of support and develop positive relationships within the branch team; Contribute to an environment that helps to develop the relationship and business flow between operations, sales & business support functions; Be in constant communication with and actively support the Credit Control Team, Business Managers and National Administration Team. Qualifications Minimum 3-years experience in an environment performing data entry or other computer-based work required; prior experience with accounts payable/receivable or transaction-based services is preferred Experience with third-party portal billing preferred Proficient Excel/Google Sheets experience Communicate articulately and efficiently in both written and verbal forms Highly organized with strong attention to detail Must be willing to work night shift schedules (US hours) and during PH Holidays. Must be able to work at Alabang, Muntinlupa when work in the office resumes (temp WFH). eClerx is a global leader in productized services, bringing together people, technology and domain expertise to amplify business results. Our mission is to set the benchmark for client service and success in our industry. Our vision is to be the innovation partner of choice for technology, data analytics and process management services. Since our inception in 2000, we've partnered with top companies across various industries, including financial services, telecommunications, retail, and high-tech. Our innovative solutions and domain expertise help businesses optimize operations, improve efficiency, and drive growth. With over 18,000 employees worldwide, eClerx is dedicated to delivering excellence through smart automation and data-driven insights. At eClerx, we believe in nurturing talent and providing hands-on experience. eClerx is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, or any other legally protected basis, per applicable law.

Responsibilities

The Billing Officer is responsible for managing client relationships, ensuring accurate and timely billing and invoicing for national accounts, and maintaining client records while escalating issues as necessary. This role involves collaborating with clients to understand their processes, recommending improvements, and actively working to resolve any billing discrepancies to ensure prompt payment.