What you’ll do:

• Collect on accounts by sending invoice reminders and communication with customers via phone, email, or mail
• Respond to customer inquiries via automated ticketing system
• Conduct Zoom meetings with customers to clarify invoicing issues
• Perform customer and internal account reconciliations
• Ensure all customer accounts are in adherence with the company collection policy
• Post customer payments by recording credit card transactions and entering them into the accounting software
• Reconcile the accounts receivable ledger to ensure that all payments are accounted for and properly posted
• Verify the validity of account discrepancies by obtaining and investigating information from sales, customer support departments, and customers
• Resolve and validate deductions by entering adjusting entries
• Work with other departments to solve accounts receivable issues
• Proactively suggest process improvements that add value to the billing and collections process
• Assist with other accounting duties/projects as required

What you’ll bring:

• 2+ years of experience in a Billings role.
• 2 + years of experience in collections.
• High degree of accuracy and attention to detail
• Exemplary interpersonal skills and exceptional verbal and written communication skills
• Excellent time management and organizational skills
• Well organized and able to handle multiple tasks quickly and accurately
• High energy, flexible and has a willingness to take initiative
• Demonstrates creativity and ability to rely on experience and knowledge to successfully collect receivables balances

Technologies we use:

• AbsorbLMS, Zendesk, Zuora, Salesforce

What you’ll do:

• Collect on accounts by sending invoice reminders and communication with customers via phone, email, or mail
• Respond to customer inquiries via automated ticketing system
• Conduct Zoom meetings with customers to clarify invoicing issues
• Perform customer and internal account reconciliations
• Ensure all customer accounts are in adherence with the company collection policy
• Post customer payments by recording credit card transactions and entering them into the accounting software
• Reconcile the accounts receivable ledger to ensure that all payments are accounted for and properly posted
• Verify the validity of account discrepancies by obtaining and investigating information from sales, customer support departments, and customers
• Resolve and validate deductions by entering adjusting entries
• Work with other departments to solve accounts receivable issues
• Proactively suggest process improvements that add value to the billing and collections process
• Assist with other accounting duties/projects as required

What you’ll bring:

• 2+ years of experience in a Billings role.
• 2 + years of experience in collections.
• High degree of accuracy and attention to detail
• Exemplary interpersonal skills and exceptional verbal and written communication skills
• Excellent time management and organizational skills
• Well organized and able to handle multiple tasks quickly and accurately
• High energy, flexible and has a willingness to take initiative
• Demonstrates creativity and ability to rely on experience and knowledge to successfully collect receivables balances

Technologies we use:

• AbsorbLMS, Zendesk, Zuora, Salesforce