OVERVIEW

Mailchimp is a leading marketing platform for small businesses. We empower millions of customers around the world to build their brands and grow their companies with a suite of marketing automation, multichannel campaigns, CRM, and analytics tools.
Our Billing team provides account payment assistance to Mailchimp’s customers. We are part of the Support team, but work closely with teams throughout the entire company to gather information and answer customer and internal partner questions efficiently and effectively. We value our customers and understand each Billing support ticket is unique and important. Our team strives to provide the best support experience for every customer by paying close attention to detail for investigation and resolution.
We’re looking for a highly motivated, self-starter with a real passion for helping others and learning new things to join our team. You are a detail-oriented problem solver with a natural sense of curiosity, strong investigation skills, and the ability to work through ambiguous situations. You are comfortable weighing multiple pieces of information to make logical decisions about sensitive, timely billing questions. You value and thrive in team collaboration. You are an effective, empathetic communicator who’s able to talk with customers, teammates, and other departments with equal interpersonal skill. Our team also really loves cake. If this sounds like you, we’d love to hear from you!

Please refer the Job description for details