Billing Portal Onboarding and Operations at Open Text Corporation Germany

Waterloo, Ontario, Canada -

Full Time

Start Date

Immediate

Expiry Date

13 Mar, 26

Salary

0.0

Posted On

13 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Billing Operations, Customer Onboarding, Payment Enablement, Portal Management, Process Improvement, Collaboration, Reporting, Analytical Skills, Invoicing, Collections, Problem-Solving, Communication Skills, Leadership, Mentoring, Financial Acumen, Attention to Detail

Industry

Software Development

Description

Hiring Manager: Umer Seemab Talent Acquisition Advisor: Laura DeLuca Job Code Level: FBP3 Refer Your Friends! AI-First. Future-Driven. Human-Centered. At OpenText, AI is at the heart of everything we do—powering innovation, transforming work, and empowering digital knowledge workers. We're hiring talent that AI can't replace to help us shape the future of information management. Join us. YOUR IMPACT Reporting to the Billing Operations Manager, the Billing Representative plays a critical role in ensuring excellence in the Order to Cash function, with a strong focus on customer onboarding and payment enablement through third-party portals such as SAP Ariba, Coupa, Tungsten, and Taulia. This role is instrumental in delivering a seamless and positive customer experience by managing portal registrations, integrations, and ongoing support. The Billing Representative brings subject matter expertise in billing operations and portal infrastructure, along with strong collaboration and process improvement skills. They support internal teams and external stakeholders to ensure efficient billing and payment processes, while contributing to automation and integration initiatives across the organization. YOU ARE GREAT AT Lead customer onboarding efforts through third-party portals including SAP Ariba, Coupa, Tungsten, and others, ensuring timely and accurate registration and enablement. Manage customer requests related to portals, including vendor onboarding, trading relationship setup, and information requests. Refine and document end-to-end portal onboarding processes; identify efficiencies and partner with IT to implement system improvements. Resolve portal-related escalations and ensure compliance with OpenText’s legal and operational standards. Collaborate with internal stakeholders (Legal, Compliance, Deal Desk, GIS, Finance) to maintain accurate records and ensure smooth onboarding and billing operations. Partner with Sales and Collections to resolve billing and collections issues, including account reconciliations to meet financial targets. Act as a subject matter expert (SME) in portal infrastructure and billing processes, supporting acquisition integrations and special projects. Provide guidance and mentorship to peers on portal onboarding best practices and customer engagement strategies. Ensure adherence to internal controls and policies to protect OpenText’s brand and financial integrity. WHAT YOU NEED TO SUCCEED Minimum 3+ years of experience in software billing, preferably in a global, high-tech environment. Proven expertise in managing complex relationships with third-party portals (e.g., SAP Ariba, Coupa, Tungsten, Taulia). Strong reporting and analytical skills (Excel, Power BI, database management). Deep understanding of invoicing, collections, and contractual impacts on billing timelines. Customer-focused mindset with strong problem-solving and communication skills. Experience supporting Professional Services, Cloud Hosting, and Software Licensing business lines. Ability to work cross-functionally with Sales, Legal, and Finance teams to support commercial outcomes. Demonstrated leadership, mentoring, and change management capabilities. High attention to detail, financial acumen, and ability to work under tight deadlines. ONE LAST THING OpenText is more than just a corporation—it’s a global community where trust is foundational, the bar is raised, and outcomes are owned. Join us in our mission to drive positive change through privacy, technology, and collaboration. At OpenText, we don’t just have a culture; we have character. Choose us because you want to be part of a company that embraces innovation and empowers its employees to make a difference. OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please submit a ticket at Ask HR. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.

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Responsibilities

The Billing Representative is responsible for managing customer onboarding and payment enablement through third-party portals, ensuring a seamless customer experience. They also collaborate with internal teams to refine processes and resolve escalations related to billing operations.