Responsibilities

Key Responsibilities:

• Collect meter reads from customers for service contract billing.
• Contact customers when meter reads are not received within the scheduled timeframe.
• Keep customer contact information up to date in the database.
• Analyze and promptly resolve customer issues or escalate them to higher management when necessary.
• Ensure Spreadsheet Billing Accounts are finalized on or before the contractual due dates and notify the Service Administration Call Center once completed.
• Generate reports from S21DS to determine weekly/monthly billings to identify all customers to be invoiced.

Qualifications

To Succeed, You Will Need:    

• Bilingual French & English required
• No degree required. A high school diploma or equivalent is preferred.
• Less than 12 months of work experience required.
• Intermediate analytical skills required to review received meter reads and cross-reference them with equipment models to validate the provided information.
• Basic computer/technical skills required to enter, sort, and filter data in Excel.
• Basic time management and task prioritization skills required to execute work within established deadlines.