POSITION SUMMARY

Obtains insurance information, referral forms and counsels patients on financial assistance over the phone. Schedules and registers patients over the phone or by email, with no patient contact.

EDUCATION:

High school diploma or equivalent high school certification or combination of education and/or experience.

WORK EXPERIENCE:

Relevant Experience (5 Years)

SKILLS:

Computer Literacy, Data Entry, Epic EHR, Managed Care Operations, Medical Terminology, Telephone Communications

EDUCATION:

No additional education beyond what is stated in the Required Qualifications section.

WORK EXPERIENCE:

No additional work experience beyond what is stated in the Required Qualifications section.

SKILLS:

Not Applicable

• Monitors the performance of the staff areas to ensure quality care and compliance with practice standards.
• Monitors and observes to ensure appointments are scheduled appropriately in accordance with departmental procedures to include scheduling transactions, registration review, pre-arrival processes and documentation using department-approved monitoring tools.
• Works with physician and/or appropriate personnel to appropriately triage patient phone calls, tasks and e-mails as needed. Works with others to solve problems of a moderate or complex nature.
• Assists in management of providers’ schedules, scheduling templates and master schedules according to physician protocols and management direction.
• Assists in coordination of training, interoffice activities, schedules, programs, distribution of policy/procedure changes and related administrative needs; serves as primary trainer for new procedures and to new staff members in conjunction with manager.
• Assists in coordination of staff vacations, schedules and coverage, time sheets and accruals.
• Plans, schedules and/or carries out orientation program and staff training/development for established and new personnel under guidance of management.
• Coordinates ordering and monitoring of supplies, equipment, mail and related operational services as needed.
• Maintains required skills/competencies and participates in in-services, staff programs, continuing education and cross-training programs according to established standards.
• Complies with OSHA, state and federal regulatory sources/standards.
• Serves as backup for staff during peak times, vacations, illnesses. Provides patient scheduling services to include collecting demographics and insurance registration.