Billing Specialist at AGL

Perth, Western Australia, Australia -

Full Time

Start Date

Immediate

Expiry Date

22 Jun, 26

Salary

0.0

Posted On

24 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Billing, Accounting, Energy Sector, Billing Systems, Microsoft Office, Numeracy, Analytical Skills, Problem-Solving, Excel, SQL, Communication Skills, Time Management, Prioritisation, Data Investigation, Procedural Skills, Documentation

Industry

Utilities

Description

Join the change. Electrify your future! We've been proudly Aussie since 1837, always finding new ways to innovate in energy and essential services. Now, we're moving towards a sustainable future through electrification and investing in renewable energy—and we’d like you to join us. Whether you're on-site, in the office, or somewhere in between, you'll find opportunities to grow your career here. You'll work with a team that's passionate about powering Australian lives, in a culture that values inclusivity, respect, and learning. Help us create a cleaner energy future, and we’ll back you every step of the way as you build your career. Join the change. Electrify your future. About the role Billing Specialist (12-month max term) Ensure that Perth Energy’s customers are billed correctly, in accordance with their contract, energy usage and applicable pricing. Includes: Validation of energy meter data Creation and issue of customer invoices and adjustments Maintenance and update of billing system data Resolution of customer billing queries Receipting of customer payments into the billing system Accurately prepare regular direct debit transactions for direct debit customers. Liaise with Credit Control team and customers to resolve customer account balance queries, and payment allocation reconciliation. What you will be doing: Create and maintain accurate customer account data, charges and rates in the billing system, including CPI and market‑driven charges (Western Power, AEMO, ATCO, Renewable), ensuring automated billing accuracy and timeliness. Receive, validate and investigate meter data from market providers, maintain issue logs, and resolve or escalate anomalies to ensure correct energy usage is applied to customer billing. Generate and issue accurate invoices and statements, manage automatic and manual invoice adjustments, and verify adjustment calculations to ensure customers are billed correctly. Reconcile market charges using tariff, usage and market rule knowledge; validate network and market provider invoices and manage disputes where required. Maintain and update billing system prices in line with market provider price changes, liaising with third parties to ensure pricing accuracy and compliance. Customer, Payments & Credit Support: Respond to customer and internal billing enquiries, receipt and allocate payments, resolve account balance and payment allocation queries, and support Credit and Treasury teams. Compliance, Reporting & Continuous Improvement: Ensure compliance with ERA obligations for Small Use Customers, produce reports using billing system and SQL extracts, and identify opportunities to improve billing processes, systems and controls. What we would like to see you bring: Experience or training in billing/accounting, ideally within the energy sector or another highly regulated, high‑volume environment, with competency using billing/accounting systems (e.g. Gentrack Velocity, SAP) and Microsoft Office. Strong numeracy, analytical and problem‑solving skills, with the ability to investigate, troubleshoot and resolve data errors and anomalies; background in systems testing considered advantageous. Intermediate Excel capability (templates, formulas, tools) to support calculations, analytics and reporting, alongside strong procedural and documentation skills. Highly developed written and verbal communication skills, strong interpersonal ability, and a collaborative, team‑oriented approach to building effective relationships with internal and external stakeholders. High attention to detail, excellent time management and prioritisation skills, and a proactive, professional work ethic with sound judgement and a positive, “can‑do” attitude. What’s in It for You? Join AGL and play a key role in delivering billing support within a supportive, forward‑thinking environment. We offer flexible working, competitive remuneration and the opportunity to make a real impact. Ready to apply? Click Apply and submit your CV. For a confidential discussion about the role, please contact the Talent team. AGL is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. #LI-ZD1#jointhechange# #AGL Inclusion at AGL At AGL, we value diversity and welcome applicants from various backgrounds, including Aboriginal and/or Torres Strait Islander peoples, individuals with disabilities, culturally diverse individuals, and members of the LGBTQ+ community. AGL is dedicated to maintaining a diverse workforce and encourages applicants to share their lived experiences. We offer reasonable adjustments throughout the recruitment process and respect the privacy of those who choose not to disclose. To learn more visit: www.agl.com.au/careers AGL is proud to be a WORK180 Endorsed Employer for All Women. Our pre-employment screening process includes a Nationally Coordinated Criminal History Check and a medical assessment if necessary. The information provided as part of your application to AGL will be managed in accordance with the AGL Privacy Policy. AGL does not accept agency submissions unless approval has been granted by a member of the Talent Acquisition team. Candidates submitted by an agency without approval will not be considered by AGL. Location Perth WA 6000 Job Family Group Billing and Credit Control - Group At AGL, we believe energy makes life better. That’s why we’re passionate about powering the way Australians live, move and work. Like you, we believe that the world is going through extraordinary challenges. We don’t shy away from the tough questions and we consider the answers carefully. We work in partnership with our customers and communities, and take action to shape a better future for all. As life changes, we join the change, constantly evolving over more than 188 years. Today we bring all that know-how to transform how Australians produce, share and consume energy. We’re investing in new ideas, partnerships and infrastructure – renewing and expanding our portfolio of sources and products to help make them more sustainable, reliable, affordable and useful. We’ll continue to innovate in energy and other essential services to enhance the way Australians live, and to help preserve the world around us for future generations.

Responsibilities

The specialist will ensure customers are billed correctly according to contracts and usage by validating meter data, creating invoices, updating billing system data, and resolving billing queries. Key duties include maintaining accurate account data, reconciling market charges, managing price updates, processing payments, and ensuring compliance with regulatory obligations.