Key Responsibilities

• Manage the daily billing activities for an assigned portfolio of customer accounts.
• Review shipment details, customer agreements, quotations, rate schedules, and supporting documentation to determine and apply the appropriate rate and charges.
• Rate, review, and correct freight bills accurately and within established customer and company deadlines”
• Investigate and resolve billing discrepancies by reviewing shipment records, customer agreements, system history, supporting documentation and case by case communications.
• Coordinate with Pricing, Sales, Collections, Customer Service, Data Entry, and Operations to obtain information and resolve billing concerns.
• Maintain accurate billing records and supporting documentation in accordance with company procedures and customer requirements.
• Monitor pending or unbilled transactions and follow up with the appropriate teams to prevent delays.
• Respond to internal and external billing inquiries in a timely, professional manner.
• Meet daily, weekly, and month-end deadlines to support accurate revenue recognition and financial reporting.
• Identify and communicate recurring rate, EDI, customer setup, data entry, documentation and operational issues affecting billing accuracy or invoice completion.
• Protect confidential customer and financial information.
• Perform other related duties as assigned.

Requirements

• High school diploma or equivalent; post-secondary education in accounting, finance, business administration, supply chain, or a related field is an asset.
• Previous experience in billing, invoicing, accounts receivable, transportation, logistics, or a related administrative role is preferred.
• Strong attention to detail and a demonstrated ability to maintain accuracy while processing a high volume of transactions.
• Strong organizational, time-management, and prioritization skills, with the ability to manage interruptions, changing priorities, and multiple deadlines. 
• Effective analytical and problem-solving skills, including the ability to investigate discrepancies and determine appropriate next steps.
• Clear and professional written and verbal communication skills.
• Ability to work independently while collaborating effectively with cross-functional teams.
• Working knowledge of Microsoft Excel and Outlook, along with the ability to learn transportation management systems, document management systems, rating tools and customer billing portals. 
• Ability to handle confidential information with discretion and sound judgment.
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