Job Description – Billing Specialist
Reports To: Accounting Manager
Position: Billing Specialist
In-Office M-F-8am-5pm
Position Overview:
The Billing Specialist is responsible for managing the billing process within the organization. This role involves ensuring accurate invoicing, maintaining billing records, and addressing any discrepancies in a timely manner. The ideal candidate will possess strong analytical skills, attention to detail, and excellent communication abilities.

Key Responsibilities:

• Develop accurate monthly invoices for clients
• Create and update client profiles and payment information
• Process and record customer ACH and credit card payments
• Respond by email and phone to client inquiries regarding invoices, payments, and contracts
• Contact clients regarding declined or rejected payments to obtain updated payment information
• Process and respond to contract cancellation requests
• Collaborate with other departments to verify contractual details and ensure accurate billing
• Review client accounts for past due balances and perform collection efforts by phone and email
• Perform other administrative and clerical tasks as needed to maintain accurate company and financial records
• Participate in accomplishing company goals by accepting ownership for new and different initiatives

What We’re Looking For:

• Commitment to accuracy and attention to detail, experience with financial record-keeping preferred
• Strong verbal and written communication skills; able to clearly and professionally discuss financial matters with clients, complemented by excellent problem-solving abilities.
• Manage multiple priorities (multi-task) and prioritize tasks to meet deadlines while working in a fast-paced environment
• Work individually and as part of a team
• Maintain strict confidentiality with sensitive information
• Solid computer skills and experience with MS Office/Excel, QuickBooks Online (preferred), and other web-based applications including Zendesk, Hubspot, and PandaDoc

Education
Associate’s degree in business or accounting or equivalent experience preferred but not required

Work Experience

• Two or more years of relevant work experience preferred

Compensation and Equipment

• Hourly (TBD based on job experience and skill level)
• Medical insurance is covered in full for the employee (Medical, Dental and Vision)
• 401K with competitive company matching
• Generous vacation, sick leave, paid holidays and more
• Company will provide laptop and other needed computer equipment

Why AxisCare:
According to Pew Research, roughly 10,000 baby boomers turn 65 every day, and the American Society on Aging calculated that an American has a 70% chance of needing help with activities of daily living such as dressing, bathing, hygiene, etc. This has led to an unprecedented increase in Home Care agencies in the U.S. and abroad who strive to help those who have difficulty helping themselves, specifically offering non-medical (also referred to as non-skilled) services to seniors in their homes.
AxisCare was started in 2011 by industry leaders to help meet the demand for a more user-friendly and mobile-compatible solution. Our product is a web-based management platform that helps agencies manage CRM and marketing, Caregiver/Client scheduling, billing, payroll and much more. Headquartered in Waco, TX, AxisCare has clients in all 50 states as well as 10 other countries. We are a fast-growing company seeking high-performing individuals looking for a fast-paced, autonomous working environment. AxisCare is also an equal opportunity employer.

• Develop accurate monthly invoices for clients
• Create and update client profiles and payment information
• Process and record customer ACH and credit card payments
• Respond by email and phone to client inquiries regarding invoices, payments, and contracts
• Contact clients regarding declined or rejected payments to obtain updated payment information
• Process and respond to contract cancellation requests
• Collaborate with other departments to verify contractual details and ensure accurate billing
• Review client accounts for past due balances and perform collection efforts by phone and email
• Perform other administrative and clerical tasks as needed to maintain accurate company and financial records
• Participate in accomplishing company goals by accepting ownership for new and different initiative