POSITION SUMMARY

We are seeking a compassionate, detail-oriented Healthcare Accounts Receivable (AR) Representative who will focus exclusively on patient account resolution. This role is responsible for communicating directly with patients regarding their balances, setting up payment arrangements, answering billing questions, and ensuring a positive financial experience throughout the revenue cycle. Unlike other AR positions, this role does not involve insurance follow-up or payer contact—it is strictly patient-facing.

QUALIFICATIONS

• High school diploma or GED required; Associate’s degree in business, healthcare administration, or related field preferred.
• Minimum of 1–2 years of experience in healthcare billing, collections, or customer service (patient-facing strongly preferred).
• Strong understanding of patient responsibility concepts (co-pays, deductibles, coinsurance, self-pay).
• Excellent communication and active listening skills, with the ability to explain financial matters in a clear and empathetic manner.
• Proficiency with practice management systems, EHR platforms, and Microsoft Office Suite.
• Ability to handle sensitive financial and medical information with discretion.
• Strong problem-solving and negotiation skills.

• Serve as the primary point of contact for patients regarding billing statements, balances, and payment options.
• Provide clear, empathetic explanations of charges, insurance payments, co-pays, deductibles, and patient responsibility.
• Respond to patient inquiries via phone, email, or in person with professionalism and accuracy.
• Establish and monitor patient payment plans in compliance with organizational policies.
• Collect payments and process transactions securely in the billing system.
• Escalate patient disputes, hardship requests, or complex cases to management when appropriate.
• Document all patient interactions, payment arrangements, and follow-up actions in the practice management system.
• Maintain compliance with HIPAA and patient privacy regulations during all communications.
• Collaborate with internal departments (coding, billing, collections, financial counseling) to resolve patient concerns quickly.
• Assist with patient education regarding available financial assistance programs and resources.