ABOUT US

At Environmental 360 Solutions Ltd. (E360S), we don’t just manage waste - we redefine the industry. Fueled by an ambitious and innovative entrepreneurial vision and decades of leadership, we’re building a smarter, cleaner, and more sustainable future. Our team is made up of driven professionals who thrive on challenge, embrace technology, and never stop learning. If you’re looking to do work that matters - where your ideas are valued, your growth is supported, and your impact is real - you’ve come to the right place.

POSITION OVERVIEW

We are seeking a detail-oriented and customer-focused Billing Specialist/Customer Service Representative to join our Finance Team. The Billing Specialist/Customer Service Representative will be responsible for ensuring accurate and timely preparation of customer invoices, resolving billing discrepancies, answering customer account questions and supporting the overall revenue cycle. This role plays a key part in maintaining strong customer relationships through efficient and professional billing practice

QUALIFICATIONS

• Post-secondary education in Accounting, Finance, Business Administration, or related field (or equivalent experience).
• 2+ years of billing, accounts receivable, or financial administration experience preferred.
• Strong attention to detail and accuracy with numbers.
• Proficiency with Microsoft Excel and accounting/ERP software (experience with Dayforce, QuickBooks, or similar systems an asset).
• Excellent communication and problem-solving skills.
• Ability to manage multiple tasks and meet deadlines in a fast-paced environment.
• Customer service is a mindset with a professional and positive attitude.
  This is more than a job - it’s your opportunity to be part of something bigger. At E360S, we’re setting new standards, transforming communities, and advancing the industry with every step forward. Bring your expertise, your curiosity, and your drive. Let’s build a sustainable future we can all be proud of. Apply today and discover what’s possible when purpose meets progress.
  Due to the high volume of resumes we will only be contacting candidates that best
  meet the needs of the business. Thank you for your interest in E360S.
  The above statements are intended to describe the general nature and level of work
  being performed by people assigned in this position. They are not intended to be an exhaustive list of all responsibilities, duties and skills required.
  The Company is committed to providing equal opportunity
  in all employment practices without regard to age, race, color, national
  origin, sex, sexual orientation, religion, physical or mental disability, or
  any other category protected by law. As part of this commitment, the Company shall provide reasonable accommodations of known disabilities to enable an applicant or employee to
  apply for employment, perform the essential functions of the job, or enjoy the
  benefits and privileges of employment as required by law.

KEY RESPONSIBILITIES

• Prepare and issue customer invoices accurately and in a timely manner.
• Review contracts, work orders, and supporting documentation to ensure proper billing.
• Investigate and resolve billing discrepancies and customer inquiries.
• Collaborate with Operations and Sales teams to ensure billing aligns with service delivery.

OFFICE ADMINISTRATION DUTIES

• Maintain customer account records, including adjustments, credits, and rebills.
• Assist with month-end closing processes and revenue reconciliations.
• Support the Accounts Receivable team with collection-related inquiries.
• Generate billing reports and provide insights into management as required.
• Continuously look for process improvements to enhance accuracy and efficiency in billing practices.

CUSTOMER SERVICE DUTIES

• Respond to inbound calls and emails from existing and potential customers
• Assisting in customer service level changes
• Support temporary bin pricing and sales
• Make outbound calls to follow up with clients or provide updates
• Set up new sites and client details in the company database (CRM)
• Collaborate with Sales, Logistics, and Operations teams to ensure seamless customer experiences
• Build strong relationships with clients through excellent service and follow-through